Remote Bilingual Patient Services Specialist

Resolv Global; Toluca; Remote; MXN 126,000 - 177,000; Full time

Job summary

Resolv Global is hiring Bilingual Patient Services Representatives to support a healthcare contact center in a fully remote role based in Mexico. You will handle inbound calls, schedule appointments, and assist with nonclinical inquiries while adhering to scripts and workflows.

The position requires fluent English and Spanish, experience in healthcare settings, and reliable, quiet home workspace. Compensation is $5.50 USD per hour, 45 hours/week, contractor arrangement.

Qualifications

• Fluent/professional English and Spanish, both spoken and written.
• At least 6 months of customer service experience in a healthcare setting.
• Experience handling inbound calls and outbound follow-up in a structured environment.
• Strong attention to detail and accurate data entry.
• Excellent organization and follow-through.
• Ability to learn and follow scripts, SOPs, workflows, escalation procedures, and documentation standards.
• Ability to multitask across phone systems, EMR, online requests, and internal communications.
• Reliable attendance and strong schedule adherence.
• Dedicated, quiet work-from-home environment suitable for handling confidential patient information.
• Secondary location available in case of home internet or power outage.

Responsibilities

• Handle inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries.
• Schedule, reschedule, confirm, and cancel appointments according to established provider and workflow requirements.
• Make outbound calls for appointment follow-ups, Wellness Visits, new initiatives, canceled or unconfirmed appointments, website requests, and other approved patient-engagement campaigns.
• Follow approved scripts for results-call workflows and appropriately route clinical questions to licensed staff.
• Support insurance verification and prior-authorization workflows within the assigned scope.
• Conduct approved Medicare, MIPS, HEDIS, and other patient outreach activities.
• Communicate clearly and patiently with patients, including older adults who may require additional explanation, repetition, or a slower speaking pace.
• Accurately document calls, patient interactions, appointment information, outcomes, messages, and follow-up requirements in the appropriate systems.
• Communicate patient needs, scheduling challenges, escalations, and unresolved issues to office staff.
• Maintain strong attendance, schedule adherence, productivity, quality, and patient-experience standards.

Skills

Bilingual English/Spanish

Customer service

Healthcare experience

Data entry

Schedule management

Job description

Resolv Global is hiring Bilingual Patient Services Representatives to support a healthcare contact center in a fully remote role based in Mexico. You will handle inbound calls, schedule appointments, and assist with nonclinical inquiries while adhering to scripts and workflows.

The position requires fluent English and Spanish, experience in healthcare settings, and reliable, quiet home workspace. Compensation is $5.50 USD per hour, 45 hours/week, contractor arrangement.