Remote Bilingual Patient Care Specialist

Resolv Global; Irapuato; Remote; MXN 109,414 - 155,833; Full time

Job summary

Resolv Global is seeking a detail-oriented bilingual professional for their remote patient support team. In this role, you will help patients navigate their care journey, from scheduling appointments to follow-up guidance. Candidates must reside in Mexico and communicate effectively in English and Spanish.

This full-time position pays $5.50 USD per hour with a structured remote work environment. Applicants should have relevant experience in customer service and strong organizational skills.

Qualifications

• At least 1 year of experience in customer service or similar client-facing role.
• Proven experience working in a fully remote role.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Respond to patient inquiries through various communication channels.
• Schedule and manage patient appointments.
• Provide clear pre-appointment and post-appointment instructions.

Skills

Full professional fluency in both English and Spanish

Customer service experience

Remote work experience

Strong written communication skills

Organizational skills

CRM experience

Appointment scheduling experience

Job description

Resolv Global is seeking a detail-oriented bilingual professional for their remote patient support team. In this role, you will help patients navigate their care journey, from scheduling appointments to follow-up guidance. Candidates must reside in Mexico and communicate effectively in English and Spanish.

This full-time position pays $5.50 USD per hour with a structured remote work environment. Applicants should have relevant experience in customer service and strong organizational skills.