Remote Service Dispatcher - Electrical Field Ops (CA)

Castellan Real Estate Partners; California; Híbrido; MXN 715.000 - 1.089.000; Jornada completa

Descripción de la vacante

A remote service company is hiring a Service Dispatcher based in Mexico to coordinate daily field operations. This role requires 2+ years of dispatch experience, strong English and Spanish communication, and the ability to manage changing schedules. You will serve as the primary contact between customers and field teams, ensuring job readiness, managing schedules, and maintaining accurate operational records. The position offers competitive pay based on experience, with performance-related incentives.

Formación

• 2+ years of dispatch experience in relevant fields.
• Ability to manage high call/message volume under pressure.
• Experience with field service platforms preferred.

Responsabilidades

• Build and manage schedules for service technicians.
• Coordinate communication between customers and field teams.
• Log and update job details accurately in company systems.
• Track KPIs and identify operational bottlenecks.

Conocimientos

Dispatch experience in home services

Strong English communication

Spanish fluency

Excellent multitasking under pressure

Strong computer skills

Herramientas

CRM/dispatch boards

Google Workspace

Microsoft 365

Slack/Teams

Descripción del empleo

A remote service company is hiring a Service Dispatcher based in Mexico to coordinate daily field operations. This role requires 2+ years of dispatch experience, strong English and Spanish communication, and the ability to manage changing schedules. You will serve as the primary contact between customers and field teams, ensuring job readiness, managing schedules, and maintaining accurate operational records. The position offers competitive pay based on experience, with performance-related incentives.