Remote Bilingual Customer Support Specialist (EN/ES)

Resolv Global; México; Remote; MXN 116,000 - 165,000; Full time

Benefits offered by this job

Paid weekly

Fully remote

Job summary

Resolv Global is hiring a Bilingual Customer Service Representative to work from home in Mexico. The role supports a healthcare-related customer service program, handling inbound calls with a focus on empathy and accuracy.

You will assist health plan members with transportation services and other inquiries, while maintaining data integrity and meeting performance standards. Training includes HIPAA compliance and requires on-camera participation.

Qualifications

• Minimum 6 months of inbound contact center experience OR transferable healthcare experience.
• Fully bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong data-entry skills and attention to detail.
• Ability to adapt to a fast-paced call environment.
• Comfortable handling difficult or emotional customer situations.
• Professional and courteous communication style.
• Ability to work independently and manage competing demands.
• Moderate experience with Microsoft Teams, Outlook, and Word.
• Must be on camera during training and required meetings.
• Must meet attendance and punctuality expectations.
• Must have a quiet, distraction-free workspace during scheduled working hours.
• Must provide their own equipment to perform the job.

Responsibilities

• Answer inbound calls from health plan members and representatives.
• Listen carefully to understand customer needs and respond professionally.
• Provide accurate information and assistance regarding transportation services.
• Handle customer questions and concerns with patience, empathy, and professionalism.
• Enter and maintain accurate customer information and data.
• Meet established performance and quality expectations.
• Follow HIPAA and compliance requirements when handling PHI.
• Escalate transportation or customer service concerns to leadership.
• Participate in required training and coaching.
• Complete all required compliance and training courses.
• Maintain professional conduct and appearance during training and coaching.
• Participate on camera during training and meetings.

Skills

Bilingual English/Spanish

Inbound calls

Data entry

Teams/Outlook/Word

Verbal and written comms

Independent work

Tools

Microsoft Teams

Outlook

Word

Job description

Resolv Global is hiring a Bilingual Customer Service Representative to work from home in Mexico. The role supports a healthcare-related customer service program, handling inbound calls with a focus on empathy and accuracy.

You will assist health plan members with transportation services and other inquiries, while maintaining data integrity and meeting performance standards. Training includes HIPAA compliance and requires on-camera participation.