Remote Bilingual Healthcare CSR (English/Spanish)

Resolv Global; Mérida; Remote; MXN 116,000 - 166,000; Full time

Benefits offered by this job

Fully Remote

Independent Contractor

Job summary

Resolv Global is hiring Customer Service Representatives to work from home in Mexico for a healthcare-related program. You will handle inbound calls, assist health plan members with transportation services, and deliver a compassionate customer experience.

The role requires bilingual English/Spanish communication, data-entry accuracy, and adherence to HIPAA/compliance requirements. It is a fully remote independent contractor position with training and weekly pay.

Qualifications

• Fully bilingual in English and Spanish.
• Minimum 6 months of inbound contact center experience or transferable healthcare experience.
• Excellent verbal and written communication skills.
• Strong data-entry skills and attention to detail.

Responsibilities

• Handle inbound calls from health plan members and representatives.
• Provide accurate information about transportation services and member programs.
• Escalate transportation or customer service concerns to leadership.
• Maintain accurate customer information and data.

Skills

Bilingual English/Spanish

Inbound contact center

Data-entry

Professional communication

Tools

Microsoft Teams

Outlook

Word

Job description

Resolv Global is hiring Customer Service Representatives to work from home in Mexico for a healthcare-related program. You will handle inbound calls, assist health plan members with transportation services, and deliver a compassionate customer experience.

The role requires bilingual English/Spanish communication, data-entry accuracy, and adherence to HIPAA/compliance requirements. It is a fully remote independent contractor position with training and weekly pay.