Remote Bilingual Client Success Agent (Spanish/English)

The Credit Pros; México; Remote; MXN 1,436,145 - 1,720,217; Full time

Benefits offered by this job

Flexible accruing paid time off

Employee development and training

Company holidays

Birthday time off

Health benefits after one year

Job summary

A leading credit repair company is seeking a Bilingual Client Success Agent to manage customer inquiries and maintain records in a fully remote role. The ideal candidate will possess experience in customer service within the financial sector and the ability to communicate effectively in both Spanish and English. This position offers a supportive work environment and eligibility for health benefits after one year.

Qualifications

• 1-2 years' experience in customer services in B2C financial and banking services.
• Knowledge of the United States credit industry including credit cards and personal loans.
• Willingness to learn and use technological tools.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Log and update customer records during interactions.
• Achieve KPIs for client-facing time and call quality.

Skills

Bilingual (Spanish & English)

Customer-first orientation

Excellent communication skills

Solution-oriented mindset

Tools

Microsoft Suite

Salesforce

ZOHO

Job description

A leading credit repair company is seeking a Bilingual Client Success Agent to manage customer inquiries and maintain records in a fully remote role. The ideal candidate will possess experience in customer service within the financial sector and the ability to communicate effectively in both Spanish and English. This position offers a supportive work environment and eligibility for health benefits after one year.