Remote Bilingual Client Success Agent (Spanish/English)

The Credit Pros; México; A distancia; MXN 1.436.145 - 1.720.217; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible accruing paid time off

Employee development and training

Company holidays

Birthday time off

Health benefits after one year

Descripción de la vacante

A leading credit repair company is seeking a Bilingual Client Success Agent to manage customer inquiries and maintain records in a fully remote role. The ideal candidate will possess experience in customer service within the financial sector and the ability to communicate effectively in both Spanish and English. This position offers a supportive work environment and eligibility for health benefits after one year.

Formación

• 1-2 years' experience in customer services in B2C financial and banking services.
• Knowledge of the United States credit industry including credit cards and personal loans.
• Willingness to learn and use technological tools.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Log and update customer records during interactions.
• Achieve KPIs for client-facing time and call quality.

Conocimientos

Bilingual (Spanish & English)

Customer-first orientation

Excellent communication skills

Solution-oriented mindset

Herramientas

Microsoft Suite

Salesforce

ZOHO

Descripción del empleo

A leading credit repair company is seeking a Bilingual Client Success Agent to manage customer inquiries and maintain records in a fully remote role. The ideal candidate will possess experience in customer service within the financial sector and the ability to communicate effectively in both Spanish and English. This position offers a supportive work environment and eligibility for health benefits after one year.