Remote Bilingual Customer Service Rep (English)

CXperts; México; Remote; MXN 167,400 - 223,200; Full time

Benefits offered by this job

Career development opportunities

Supportive work environment

Work from home flexibility

Job summary

A leading BPO company in Mexico is seeking Bilingual Customer Service Representatives to join their remote team. The role involves handling customer inquiries with professionalism and empathy for a major home improvement retailer. Candidates should have at least 1 year of customer service experience, be proficient in English, and possess strong communication skills. This is a growth-oriented position in a supportive environment.

Qualifications

• Must have a Mexican Identification.
• Minimum of 1 year of experience in a Customer Service environment.
• B2 or above English proficiency level required.

Responsibilities

• Handle inbound calls with professionalism and empathy.
• Develop in-depth product knowledge.
• Deliver clear and effective communication.

Skills

Bilingual (English)

Customer service experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Problem-solving

Education

High school diploma or equivalent

Job description

A leading BPO company in Mexico is seeking Bilingual Customer Service Representatives to join their remote team. The role involves handling customer inquiries with professionalism and empathy for a major home improvement retailer. Candidates should have at least 1 year of customer service experience, be proficient in English, and possess strong communication skills. This is a growth-oriented position in a supportive environment.