Remote Bilingual Customer Service Pro

Wing Assistant; Ciudad de México; Remote; MXN 268,000 - 469,000; Full time

Benefits offered by this job

Paid training

Job security and stability

Upskilling opportunities

Performance incentives

Holiday and overtime pay

Job summary

A global company is seeking a Bilingual Customer Service Representative to provide exceptional service remotely. The ideal candidate will manage customer communications and build relationships. A minimum of 1-year customer service experience is required, along with excellent English skills. This role offers job security and performance incentives, with opportunities for career growth in a supportive team environment.

Qualifications

• At least 1-year proven experience as a Customer Service Representative.
• Excellent phone, email, and instant messaging communication skills.
• Familiar with current technologies like desktop sharing and cloud services.

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively.
• Build relationships and trust with customer accounts.

Skills

Excellent English communication skills

Customer service experience

Tech savvy

Organizational skills

Proactive and detail-oriented

Tools

MS Office

CRM software

Job description

A global company is seeking a Bilingual Customer Service Representative to provide exceptional service remotely. The ideal candidate will manage customer communications and build relationships. A minimum of 1-year customer service experience is required, along with excellent English skills. This role offers job security and performance incentives, with opportunities for career growth in a supportive team environment.