Remote Bilingual Client Relations Specialist

Carbon Law Group, P.C.; Tijuana; Remoto; MXN 148.000 - 211.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Latin America friendly

US Pacific Time hours

Descrizione del lavoro

Lex Bellator, APLC is a consumer law firm based in California. This is a remote, administrative and customer service role where you will be on the phone most of the day, supporting a high volume of clients and keeping case notes up to date.

We require fluent English and Spanish, 2+ years in a customer-facing role, and a calm, patient approach to de-escalation. The job is fully remote with U.S. Pacific Time alignment and opportunities to grow based on performance.

Competenze

• 2+ years in a customer-facing role (customer service, client relations, account management, or similar).
• Fluent, professional English and Spanish, spoken and written.

Mansioni

• Be the main point of contact for clients and answer calls and messages the same day.
• Provide clear, honest updates on case status to clients.
• Coordinate with the paralegal team to obtain needed documents.
• Proactively follow up when documents or information are missing.
• Guide clients through questionnaires and paperwork over the phone.
• Maintain accurate notes in the case management system.

Conoscenze

Bilingual English/Spanish

Customer-facing experience

Strong follow-up

Administrative skills

Calm under pressure

Strumenti

Office software

Web-based systems

Descrizione del lavoro

Lex Bellator, APLC is a consumer law firm based in California. This is a remote, administrative and customer service role where you will be on the phone most of the day, supporting a high volume of clients and keeping case notes up to date.

We require fluent English and Spanish, 2+ years in a customer-facing role, and a calm, patient approach to de-escalation. The job is fully remote with U.S. Pacific Time alignment and opportunities to grow based on performance.