Account Manager - Strategic Accounts

Workana; México; À distance; MXN 923 531 - 1 292 944; Plein temps

Avantages offerts par ce poste

Flexible hours

Additional vacation days

Connectivity support

Laptop and keyboard provided

English classes

Résumé du poste

A remote staffing company seeks an experienced Account Manager in Mexico. You will oversee B2B account management, ensuring client satisfaction and driving revenue growth. Applicants must have a proven track record in upselling and engaging with clients in HR or technical fields. The role offers fully remote work and flexibility. Additional benefits include English classes and connectivity support.

Qualifications

• Experience in B2B / Enterprise account management is essential.
• Proven track record in upselling and strategic account management.
• Proficiency in English and/or Portuguese required.

Responsabilités

• Lead and manage assigned accounts for growth and strategy.
• Serve as primary contact for clients, building trust-based relationships.
• Identify opportunities for upsell and cross-sell with clients.

Connaissances

B2B account management

Sales experience

Customer success roles

Interpersonal relationship skills

Proactive mindset

Outils

HubSpot

Salesforce

LinkedIn Sales Navigator

Description du poste

Overview

Remote - LATAM

Your Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.

Responsibilities

• Lead assigned accounts, taking full responsibility for their health, growth, and strategy
• Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships
• Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset
• Maintain a clear and up-to-date view of each account’s pipeline, forecast, and contractual status
• Coordinate effective solution delivery with internal teams
• Generate regular reports on key metrics (booked revenue, account health, forecast, placements)
• Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity
• Identify and report with integrity when an initiative is not working, promoting transparency and accountability
• Organize and lead regular client reviews to align objectives, gather feedback, and detect churn risks
• Deliver candidates ensuring quality and alignment in the selection process

Key metrics / KPIs

• Monthly / Booked Revenue: achievement of set targets
• Placements: number of candidates successfully placed
• Churn Rate: reduction in client attrition

Requirements

• Experience in B2B / Enterprise account management, sales, or customer success roles
• Proven track record in upselling, cross-selling, and strategic account management
• Experience engaging with technical and HR stakeholders; knowledgeable in staffing & recruitment processes, IT roles, and leading candidate delivery for clients
• Proficiency in English and/or Portuguese
• Availability to travel and meet clients in person

Soft Skills

• Strong commercial DNA: proactive, autonomous, results-oriented
• People person: excellent interpersonal relationship skills
• Builder mindset: ability to create processes or initiatives independently
• High responsiveness and adaptability

Technical Skills (nice-to-have)

• HubSpot, Salesforce, or other CRM platforms
• LinkedIn Sales Navigator, Apollo

Note

Only candidates with experience working in staffing and recruiting firms, or who have worked directly with HR or C‑level executives, and who understand the recruitment process, will be considered.

Benefits

Our company culture values agility, centers on its people, fosters teamwork, and provides room for proposing improvements and implementing changes that pave the way to success. We offer growth opportunities, additional vacation days, fully remote work based on objectives, flexible hours, connectivity support, a laptop and keyboard, plus English classes.