Remote Academic Success Manager – SaaS Growth & Renewals

researchsol; México; A distancia; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Research Solutions, Inc. is seeking an Academic Customer Success Manager to oversee SMB accounts in the academic sector. This full-time remote role is based in Mexico and supports EMEA and US markets.

You will manage renewals, drive upsells, and plan account growth while ensuring customers derive maximum value from our solutions. The ideal candidate will monitor health scores, conduct business reviews, and partner with Product, Sales, and Support to advocate for customers.

Formación

• 3+ years in Customer Success, Account Management, or similar SaaS roles.
• Familiarity with academic research environments (libraries, institutions, publishers).
• Proven track record in renewals and account growth.
• Strong communication, presentation, and negotiation skills.
• Ability to analyze customer data and translate insights into actions.
• Highly organized, detail-oriented, and proactive in managing multiple accounts.
• Experience with CRM platforms (Gainsight, HubSpot, Salesforce).
• Excellent English language skills.
• Willingness to work a 6:00 AM–3:00 PM CST schedule.

Responsabilidades

• Manage and grow assigned academic SMB accounts across EMEA and US regions.
• Drive customer engagement, adoption, and retention through proactive outreach.
• Monitor health scores and usage data to anticipate risks and opportunities.
• Conduct regular business reviews to showcase value and collect feedback.
• Own renewals, upsells, and account growth strategies; maximize lifetime value.

Conocimientos

Account Management

Customer Success

Renewals

Upsell strategy

Data analysis

CRM tools

English proficiency

Herramientas

HubSpot

Salesforce

Gainsight

Descripción del empleo

Research Solutions, Inc. is seeking an Academic Customer Success Manager to oversee SMB accounts in the academic sector. This full-time remote role is based in Mexico and supports EMEA and US markets.

You will manage renewals, drive upsells, and plan account growth while ensuring customers derive maximum value from our solutions. The ideal candidate will monitor health scores, conduct business reviews, and partner with Product, Sales, and Support to advocate for customers.