Regional LaserJet Technical Lead & RCA Expert

HP; Las Fuentes; Vor Ort; MXN 600.000 - 1.000.000; Vollzeit

Zusammenfassung

HP, Inc. in Mexico seeks a LaserJet Regional Engineer to serve as the regional technical authority, ensuring product reliability and service excellence while driving rapid resolution of complex issues.

You will own regional escalations, perform RCA, and collaborate with Global Engineering, Quality, and Manufacturing to improve fleet stability and customer satisfaction. Training, guides, and partner certifications are part of the role.

Qualifikationen

• Four-year or Graduate Degree in a related discipline; typically 4+ years of work experience.
• Industry/functional experience in supply chain, operations, or a technical area is preferred.

Aufgaben

• Own end‑to‑end issue resolution for complex hardware, firmware, and print‑quality problems.
• Act as the primary technical authority for HP LaserJet products within the region.
• Develop solutions for supply chain projects using in‑depth knowledge.
• Lead regional technical escalations, driving Root Cause Analysis (RCA) for repeat or high‑impact failures.
• Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing teams.
• Develop and deliver technical trainings, service notes, and troubleshooting guides.
• Certify partners on new platforms and technologies.
• Analyze failure trends, warranty data, and repair returns to identify systemic issues.
• Support CAPA to improve product reliability.
• Translate field problems into actionable engineering feedback.

Kenntnisse

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Ausbildung

Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations Management, Business Administration, or related discipline

Jobbeschreibung

HP, Inc. in Mexico seeks a LaserJet Regional Engineer to serve as the regional technical authority, ensuring product reliability and service excellence while driving rapid resolution of complex issues.

You will own regional escalations, perform RCA, and collaborate with Global Engineering, Quality, and Manufacturing to improve fleet stability and customer satisfaction. Training, guides, and partner certifications are part of the role.