LaserJet Regional Engineer

hp; Tlaquepaque; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

HP is seeking a LaserJet Regional Engineer to act as the regional technical authority for LaserJet products. You will oversee escalations, drive RCA, and work cross-functionally with Global Engineering, Quality, Supply Chain and Field Operations to improve fleet stability and customer satisfaction.

You will provide technical guidance, training, and readiness support to field and partner teams, analyze failure trends, and lead corrective actions to enhance service performance across the region.

Qualifications

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or related discipline.
• Typically more than 4 years of work experience in supply chain, operations, or technical areas.

Responsibilities

• Independently develops solutions for supply chain projects and manages complex issues.
• Serve as the primary technical authority for HP LaserJet products regionally.
• Own end-to-end issue resolution for hardware, firmware, and print-quality problems escalated from country teams.
• Provide diagnosis for fusers, imaging units, toner systems, controllers, and paper handling.
• Validate and support new LaserJet launches; conduct readiness assessments and monitoring.
• Lead regional escalations and RCA for repeat or high-impact failures.
• Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing.
• Develop and deliver technical trainings, service notes, and troubleshooting guides.
• Certify partners on new platforms and technologies.
• Ensure service consistency and adherence to HP repair standards regionally.
• Analyze failure trends and warranty data to identify systemic issues.
• Support CAPA to improve product reliability.
• Translate field problems into actionable engineering feedback for regional and global teams.
• Identify opportunities to simplify repairs and reduce service time.
• Propose tooling, diagnostics, or process improvements; support remote diagnostics and analytics.

Skills

Cross-functional collaboration

Effective communication

Digital fluency

Results orientation

Customer centricity

Education

Four-year or graduate degree in a related field (Supply Chain Management, Manufacturing Engineering, Operations, or Business)

Job description

LaserJet Regional Engineer

Description -

Job Summary

The LaserJet Regional Engineer serves as the regional technical authority for HP LaserJet products, ensuring product reliability, service excellence, and rapid resolution of complex technical issues. The role owns regional escalations, drives root cause analysis, and works cross‑functionally with Global Engineering, Quality, Supply Chain, and Field Operations to improve fleet stability and customer satisfaction. This position also enables field and partner teams through technical guidance, training, and readiness support, while using data and analytics to identify trends, reduce repeat failures, and continuously improve service performance across the region.

Responsibilities

• Independently develops solutions for a supply chain project, including managing complex issues, by applying in-depth supply chain and industry knowledge.
• Act as the primary technical authority for HP LaserJet products within the assigned region.
• Own end‑to‑end issue resolution for complex hardware, firmware, and print‑quality problems escalated from country engineering or support teams.
• Provide expert diagnosis for chronic issues related to fusers, imaging units, toner systems, controllers, and paper handling.
• Validate and support new LaserJet launches, including readiness assessments and post‑launch technical monitoring.
• Lead regional technical escalations, driving Root Cause Analysis (RCA) for repeat or high‑impact failures.
• Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing teams.
• Develop and deliver technical trainings, service notes, and troubleshooting guides.
• Certify partners on new platforms and technologies.
• Ensure service consistency and adherence to HP repair standards regionally.
• Analyze failure trends, warranty data, and repair returns to identify systemic issues.
• Support Corrective and Preventive Actions (CAPA) to improve product reliability.
• Act as a liaison between Regional Operations and Global Teams, translating field problems into actionable engineering feedback.
• Identify opportunities to simplify repair processes and reduce service time.
• Propose tooling, diagnostics, or process improvements to enhance service efficiency.
• Support digital initiatives such as remote diagnostics, predictive maintenance, and analytics.

Education & Experience Recommended

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has more than 4 years of work experience, preferably in supply chain, operations, technical area or a related field.

Preferred Certifications

NA

Knowledge & Skills

NA

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross‑functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”