LaserJet Regional Engineer

HP; Las Fuentes; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

HP, Inc. in Mexico seeks a LaserJet Regional Engineer to serve as the regional technical authority, ensuring product reliability and service excellence while driving rapid resolution of complex issues.

You will own regional escalations, perform RCA, and collaborate with Global Engineering, Quality, and Manufacturing to improve fleet stability and customer satisfaction. Training, guides, and partner certifications are part of the role.

Formación

• Four-year or Graduate Degree in a related discipline; typically 4+ years of work experience.
• Industry/functional experience in supply chain, operations, or a technical area is preferred.

Responsabilidades

• Own end‑to‑end issue resolution for complex hardware, firmware, and print‑quality problems.
• Act as the primary technical authority for HP LaserJet products within the region.
• Develop solutions for supply chain projects using in‑depth knowledge.
• Lead regional technical escalations, driving Root Cause Analysis (RCA) for repeat or high‑impact failures.
• Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing teams.
• Develop and deliver technical trainings, service notes, and troubleshooting guides.
• Certify partners on new platforms and technologies.
• Analyze failure trends, warranty data, and repair returns to identify systemic issues.
• Support CAPA to improve product reliability.
• Translate field problems into actionable engineering feedback.

Conocimientos

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Educación

Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations Management, Business Administration, or related discipline

Descripción del empleo

LaserJet Regional Engineer Description - Job Summary

The LaserJet Regional Engineer serves as the regional technical authority for HP LaserJet products, ensuring product reliability, service excellence, and rapid resolution of complex technical issues. The role owns regional escalations, drives root cause analysis, and works cross‑functionally with Global Engineering, Quality, Supply Chain, and Field Operations to improve fleet stability and customer satisfaction. This position also enables field and partner teams through technical guidance, training, and readiness support, while using data and analytics to identify trends, reduce repeat failures, and continuously improve service performance across the region.

Responsibilities

• Independently develops solutions for a supply chain project, including managing complex issues, by applying in-depth supply chain and industry knowledge.
• Act as the primary technical authority for HP LaserJet products within the assigned region.
• Own end‑to‑end issue resolution for complex hardware, firmware, and print‑quality problems escalated from country engineering or support teams.
• Provide expert diagnosis for chronic issues related to fusers, imaging units, toner systems, controllers, and paper handling.
• Validate and support new LaserJet launches, including readiness assessments and post‑launch technical monitoring.
• Lead regional technical escalations, driving Root Cause Analysis (RCA) for repeat or high‑impact failures.
• Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing teams.
• Develop and deliver technical trainings, service notes, and troubleshooting guides.
• Certify partners on new platforms and technologies.
• Ensure service consistency and adherence to HP repair standards regionally.
• Analyze failure trends, warranty data, and repair returns to identify systemic issues.
• Support Corrective and Preventive Actions (CAPA) to improve product reliability.
• Act as a liaison between Regional Operations and Global Teams, translating field problems into actionable engineering feedback.
• Identify opportunities to simplify repair processes and reduce service time.
• Propose tooling, diagnostics, or process improvements to enhance service efficiency.
• Support digital initiatives such as remote diagnostics, predictive maintenance, and analytics.

Education & Experience Recommended

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has more than 4 years of work experience, preferably in supply chain, operations, technical area or a related field.

Preferred Certifications

• NA

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Supply Chain & Operations Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc.

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