Regional Account Manager, Latin America

Travel Leaders Group; Ciudad de México; On-site; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Professional development

Inclusion groups

Job summary

Amex GBT is seeking a strategic and results-driven Regional Account Manager to lead Latin America operations, serving as the primary contact for regional travel initiatives and delivering service excellence across multiple countries. The role requires developing regional plans aligned with global initiatives and driving performance improvements.

You will analyze client goals, conduct quarterly reviews for Mexico and LATAM, monitor policy adherence, and coordinate country-specific initiatives

Qualifications

• Proven experience in account management, business travel, or related field.
• Strong analytical and strategic planning capabilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple stakeholders and priorities across diverse markets.
• Proficiency in performance tracking and data analysis.
• Bilingual English/Spanish preferred.

Responsibilities

• Identify and analyze client business travel goals and objectives across the region.
• Develop regional strategic business plans aligned with global initiatives.
• Conduct quarterly account reviews for Mexico and LATAM; semi-annual reviews for other regions.
• Monitor and report on out-of-policy compliance; provide insights to local controllers for optimization.
• Serve as the single point of accountability for the region and coordinate action plans.

Skills

Account management

Analytical skills

Communication

Stakeholder management

Data analysis

Bilingual English/Spanish

Job description

Location: Mexico City, Mexico

Time Type: Full time

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a strategic and results-driven Regional Account Manager to lead American Express Global Business Travel's operations across Latin America. This role serves as the primary point of contact for regional business travel initiatives, responsible for driving strategic alignment, optimizing performance, and delivering exceptional service excellence across multiple countries.

What You'll Do

• Identify and analyze client business travel goals and objectives across the region
• Develop and implement comprehensive regional strategic business plans aligned with global initiatives
• Conduct quarterly account reviews for Mexico and LATAM markets, with semi-annual reviews for additional regions

• Monitor and report on out-of-policy compliance, identifying highest offenders and trends. Provide actionable insights to local controllers for program optimization

• Serve as the single point of accountability for the region, coordinating action plans, timelines, and country-specific initiatives

• Maintain regular, proactive communication with local account managers to ensure alignment with business plans and travel objectives
• Manage escalated service issues with priority and ensure timely resolution

• Provide data-driven insights and strategic recommendations based on travel analytics and business objectives

• Lead the implementation of Amex GBT products and services across the region
• Provide strategic support and guidance to optimize service delivery and client outcomes

What We're Looking For

• Proven experience in account management, business travel, or related field
• Strong analytical and strategic planning capabilities
• Excellent communication and interpersonal skills
• Ability to manage multiple stakeholders and priorities across diverse markets
• Proficiency in performance tracking and data analysis
• Bilingual capabilities (English/Spanish) preferred

Location Mexico City, Mexico

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.