Technical Project Manager

American Express Global Business Travel; Ciudad de México; Sur place; MXN 900 000 - 1 600 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Travel perks

Learning platform access

TeamGBT culture

Résumé du poste

American Express Global Business Travel is seeking an experienced Salesforce Technical Project Manager to lead our Project Management Office within the Salesforce COE. You will own end-to-end project success, govern programs, and drive cross-functional collaboration to align technology initiatives with business goals.

The role requires 5+ years of PM experience (2+ with Salesforce), proficiency in Jira/Asana, and PMP/CSM certification.

Qualifications

• 5+ years of project management experience including 2+ years on technical or Salesforce projects.
• Solid understanding of Agile, Waterfall, or hybrid methodologies.
• Proficiency with Salesforce and project management tools (Jira, Asana, or similar).
• PMO/Center of Excellence experience and Salesforce administration or configuration exposure.

Responsabilités

• Accountable for end-to-end project success, meeting objectives, timelines, and budgets.
• Establish governance, success metrics, dependencies and risk management frameworks.
• Develop comprehensive project plans with scope, objectives, timelines and resources.
• Coordinate execution, monitor progress, and report on health metrics and budget.
• Build and mentor high-performing project teams and foster collaboration.
• Manage interdependencies across multiple related projects within the program portfolio.

Connaissances

Project management

Salesforce projects

Agile/Hybrid

Jira/Asana

PMO/CoE

Change management

Stakeholder management

Formation

PMP

CSM

Outils

Jira

Asana

Salesforce

Description du poste

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. American Express Global Business Travel (GBT) is seeking an experienced, strategic Salesforce Technical Project Manager (TPM) to join our Project Management Office within the Salesforce Center of Excellence (COE) team. In this leadership role, you will be accountable for end-to-end project success, drive cross-functional collaboration, and ensure our technology initiatives align with business objectives. You will manage complex project portfolios, navigate collaborator dynamics, and champion process excellence to deliver groundbreaking results.

What You’ll Do

• Accountable for end-to-end project success and achieving project objectives, timelines, and budgets.
• Establish clear project governance, success metrics, project dependencies and risk management frameworks and ensure projects deliver measurable business value and strategic alignment.
• Develop comprehensive project plans with defined scope, objectives, timelines, and resource requirements.
• Coordinate project execution, monitor progress against baselines, maintain partner visibility and track and report on key benchmarks and project health metrics.
• Build and mentor high-performing project teams; foster collaboration and accountability.
• Coordinate multiple related projects within the program portfolio and identify, track, and manage interdependencies across projects to ensure program objectives are achieved.
• Resolve conflicts and dependencies to maintain program momentum and alignment.
• Lead change management initiatives when stakeholder requirements or priorities shift and help teams adapt to evolving business needs while maintaining project focus and delivery.
• Communicate impact and manage stakeholder expectations through transitions.
• Evaluate proposed changes for impact on scope, schedule, budget, and overall strategic coherence and maintain change control processes and documentation to ensure project integrity.

What We’re Looking For

• Availability to work onsite 100% (Montes Urales office)
• 5+ years of project management experience, with at least 2+ years managing technical or Salesforce projects
• Solid understanding of project management methodologies (Agile, Waterfall, or hybrid approaches)
• Proficiency with Salesforce and project management tools (Jira, Asana, or similar platforms)
• Proficiency with Microsoft Office Suite, strong analytical and problem/solving abilities
• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification
• Experience in a PMO or Center of Excellence environment
• Salesforce administration or configuration experience
• Experience handling program-level initiatives with multiple interdependent projects
• Background in travel, technology, or SaaS industries
• Location Mexico City, Mexico

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.

Culture & Inclusion

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!