Regional Account Manager – Latin America

American Express Global Business Travel; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development opportunities

Inclusive culture

Job summary

American Express Global Business Travel seeks a Regional Account Manager to lead operations across Latin America, focusing on alignment with global initiatives and superior client service. You will analyze client travel goals, implement regional strategies, and conduct regular reviews for Mexico and LATAM markets to optimize performance.

The role requires strong analytical, planning, and communication skills, with bilingual English/Spanish preferred, and the ability to coordinate across multiple

Qualifications

• Experience in account management, business travel, or related field.
• Strong analytical and strategic planning capabilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple stakeholders and priorities across diverse markets.
• Proficiency in performance tracking and data analysis.
• Bilingual capabilities (English/Spanish) preferred.

Responsibilities

• Identify and analyze client business travel goals and objectives across the region.
• Develop and implement comprehensive regional strategic business plans aligned with global initiatives.
• Conduct quarterly account reviews for Mexico and LATAM markets, with semi-annual reviews for additional regions.
• Monitor and report on out-of-policy compliance and trends, providing actionable insights to local teams.
• Serve as the single point of accountability for the region, coordinating action plans and timelines.
• Maintain regular communication with local account managers to ensure alignment with business plans.
• Manage escalated service issues and ensure timely resolution.
• Provide data-driven insights and strategic recommendations based on travel analytics.
• Lead the implementation of Amex GBT products and services across the region.
• Provide strategic support to optimize service delivery and client outcomes.

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a strategic and results-driven Regional Account Manager to lead American Express Global Business Travel’s operations across Latin America. This role serves as the primary point of contact for regional business travel initiatives, responsible for driving strategic alignment, optimizing performance, and delivering exceptional service excellence across multiple countries.

What You’ll Do

• Identify and analyze client business travel goals and objectives across the region
• Develop and implement comprehensive regional strategic business plans aligned with global initiatives
• Conduct quarterly account reviews for Mexico and LATAM markets, with semi-annual reviews for additional regions
• Monitor and report on out-of-policy compliance, identifying highest offenders and trends. Provide actionable insights to local controllers for program optimization
• Serve as the single point of accountability for the region, coordinating action plans, timelines, and country-specific initiatives
• Maintain regular, proactive communication with local account managers to ensure alignment with business plans and travel objectives
• Manage escalated service issues with priority and ensure timely resolution
• Provide data-driven insights and strategic recommendations based on travel analytics and business objectives
• Lead the implementation of Amex GBT products and services across the region
• Provide strategic support and guidance to optimize service delivery and client outcomes

What We’re Looking For

• Proven experience in account management, business travel, or related field
• Strong analytical and strategic planning capabilities
• Excellent communication and interpersonal skills
• Ability to manage multiple stakeholders and priorities across diverse markets
• Proficiency in performance tracking and data analysis
• Bilingual capabilities (English/Spanish) preferred

Location

Mexico City, Mexico

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!