Account Manager Small

American Express Global Business Travel; Chihuahua; On-site; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusion groups

Job summary

American Express Global Business Travel seeks a Small Business Account Manager to grow a corporate client portfolio, build strategic relationships, and increase travel spend with Egencia. You’ll be the client voice, advocate for products and services, and ensure satisfaction and loyalty.

Based in Mexico, the role requires English proficiency and experience in B2B sales or account management. Collaborate across teams on implementations, forecasts, and growth while delivering proactive service in

Qualifications

• Fluency in English (written and verbal) is required.
• Ideally 2+ years’ experience in support of a B2B sales organization.
• Account management and/or sales experience.
• Experience working in a Corporate Travel sales organization a plus.
• Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audience.
• Ability to build and manage relationships, work independently in a fast-paced work environment with time constraints.
• Superb problem solving skills and can-do attitude, natural customer service & support approach to work.
• Assist in sales, pre-sales and consulting services activities.
• Ability to interpret information gathered and develop and present sound business conclusions. Be flexible and work analytically in a problem-solving environment.
• Strong qualitative and quantitative/ financial, customer service & account management

Responsibilities

• Optimize the Customer Engagement Process and reinforce the value of transacting with Amex GBT Egencia.
• Ensure that the total share of corporate travel spend remains and grows with Amex GBT Egencia.
• Involvement during client implementation, launch and through the life of their partnership. Account Managers are the voice of the client, the advocate on product and service needs and must have an in-depth knowledge of Amex GBT and offerings.
• Customize client travel plans, develop long-term relationships, and ensure high customer satisfaction and loyalty.
• You will have a high bias for action, and a keen sense of attention to detail.
• Manage and ensure timely delivery for client based projects.
• Develop client portfolio, growth plan and transaction based forecasts.

Skills

English fluency

B2B sales experience

Account management

Sales experience

Corporate travel sales experience

Strong communication

Relationship building

Independent work

Problem solving

Sales support

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Small Business Account Manager you will be in a position of key importance as we continue to grow and expand our client base. In this role, an Account Manager, Small, is responsible for managing a portfolio of corporate clients; developing strategic relationships with those clients and growing the share of travel spend with Egencia. You will also need to show period-over-period revenue growth, long-term profitability & client retention.

What You’ll Do:

• Optimize the Customer Engagement Process and reinforce the value of transacting with Amex GBT Egencia
• Ensuring that the total share of corporate travel spend remains and grows with Amex GBT Egencia
• Involvement during client implementation, launch and through the life of their partnership. Account Managers are the voice of the client, the advocate on product and service needs and must have an in-depth knowledge of Amex GBT and offerings
• Customize client travel plans, develop long-term relationships, and ensure high customer satisfaction and loyalty
• You will have a high bias for action, and a keen sense of attention to detail
• Manage and ensure timely delivery for client based projects
• Develop client portfolio, growth plan and transaction based forecasts

What We’re Looking For:

• Fluency in English (written and verbal) is required.
• Ideally 2+ years’ experience in support of a B2B sales organization
• Account management and/or sales experience
• Experience working in a Corporate Travel sales organization a plus
• Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audience
• Ability to build and manage relationships, work independently in a fast-paced work environment with time constraints
• Superb problem solving skills and can-do attitude, natural customer service & support approach to work
• Assist in sales, pre-sales and consulting services activities
• Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions. Be flexible and work analytically in a problem-solving environment
• Strong qualitative and quantitative/ financial, customer service & account management

Location

Mexico

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!