Account Management

Surecomp; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Surecomp is seeking a relationship-driven Account Management professional to own and grow our existing customer base in Latin America, with a primary focus on the Mexican market. You will serve as the senior commercial point of contact for large banking and corporate customers, maintaining executive-level relationships and driving retention and long-term growth.

You will work remotely from Mexico or Colombia, collaborating with Solution Consulting, Delivery, and Product Management to tailor

Responsibilities

• Own executive-level relationships with strategic banking and corporate customers, including senior stakeholders and C-level executives.
• Drive customer retention, satisfaction, and long-term account growth throughout the account lifecycle.
• Identify and pursue cross-sell and upsell opportunities within existing accounts.
• Act as the commercial owner for customer escalations, strategic reviews, and project governance discussions, working closely with Delivery teams.
• Develop and execute territory and account plans aligned with company goals.
• Lead account development and renewal processes, including proposals, negotiations, and deal closure.
• Collaborate with Solution Consulting, Delivery, and Product Management to tailor solutions to customer needs.
• Share customer feedback and market insights with Product and Delivery teams to enhance our offerings.
• Maintain accurate pipeline data and forecasts for management.
• Represent Surecomp in customer meetings, industry events, conferences, and local networking activities.
• Stay informed about industry trends, competition, and market dynamics in the Mexican and Latin American banking and fintech ecosystem.

Job description

Who we are?Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration. Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle for frictionless transaction processing, enhanced risk mitigation, compliance, decision support, and growth. Underpinned by global offices and an extensive partner network, our prestigious customer footprint spans over eighty countries across the world. For more information visit surecomp.com. Our Vision and Mission We believe that sustainable global trade promotes growth and improves people’s lives. The better the world trades, the better society is. Our Mission is to enable seamless sustainable trade for everyone by removing barriers and facilitating collaboration.

About the Role

We are looking for a relationship-driven and commercially minded Account Management professional to own and grow Surecomp's existing customer relationships in Latin America, with a primary focus on the Mexican market. The role is centered on strategic existing accounts. You will serve as the senior commercial point of contact for large banking and corporate customers, working with stakeholders up to C-level, and will be responsible for customer retention, satisfaction, and long-term account growth. Alongside account ownership, you will manage a defined territory and identify expansion opportunities within your customer base. You will work in parallel with the regional new business team and partner closely with Solution Consulting, Delivery, and Product Management to ensure customer success. This is a remote position, suited to someone who can build trust with senior executives, manage complex customer environments independently, and represent Surecomp locally.

Location: Mexico or Colombia (Remote) Travel: Up to 50% Reporting to: Head of Commercial LATAM

Roles and Responsibilities

• Own executive-level relationships with strategic banking and corporate customers, including senior stakeholders and C-level executives.
• Drive customer retention, satisfaction, and long-term account growth throughout the account lifecycle.
• Identify and pursue cross-sell and upsell opportunities within existing accounts.
• Act as the commercial owner for customer escalations, strategic reviews, and project governance discussions, working closely with Delivery teams.
• Develop and execute territory and account plans aligned with company goals.
• Lead account development and renewal processes, including proposals, negotiations, and deal closure.
• Collaborate with Solution Consulting, Delivery, and Product Management to tailor solutions to customer needs.
• Share customer feedback and market insights with Product and Delivery teams to enhance our offerings.
• Maintain accurate pipeline data and forecasts for management.
• Represent Surecomp in customer meetings, industry events, conferences, and local networking activities.
• Stay informed about industry trends, competition, and market dynamics in the Mexican and Latin American banking and fintech ecosystem.