Product Support Ops Associate: Scale & Impact

United States Digital Space LLC; Ciudad de México; Presencial; MXN 335.000 - 580.000; Jornada completa

Descripción de la vacante

United States Digital Space LLC in Mexico City is seeking a customer-support focused professional to troubleshoot external user issues, communicate solutions in English, and analyze processes to scale operations. You will collaborate across teams to strengthen product messaging and help thousands of businesses grow.

The role emphasizes ownership of end-to-end support, learning the company's operations from the ground up, and contributing to an emerging in-office culture with cross-functional

Formación

• You have a user first mindset and are energized by the challenge of solving difficult problems.
• You have excellent communication skills, both written and verbal.
• Business proficiency in written and spoken English.
• You excel in analytical thinking and problem solving.
• You might have prior experience in customer service or internal/external user facing operations.
• You enjoy learning about technical products and processes, you are organized, self-starter with passion for finding solutions to user’s challenges.
• You have a process-oriented mindset and ability to get things done.
• You enjoy working in an in-office environment with strong cross team collaboration and support.
• You are able to prioritize and enjoy working in a quick-moving environment.
• You are humble and have a proven track record for working well across teams and with external partners.
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening.

Responsabilidades

• Troubleshoot and solve external user issues
• Communicate resolutions to end users in English
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other the company teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on the company scale and operate
• Have an opportunity to learn how the company operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for the company
• Partner with global operations specialists or business process owners to run a critical workflow

Conocimientos

Customer service

English proficiency

Communication skills

Analytical thinking

Problem solving

Organization

Cross-team collaboration

Weekend shifts

Herramientas

SQL familiarity

Descripción del empleo

United States Digital Space LLC in Mexico City is seeking a customer-support focused professional to troubleshoot external user issues, communicate solutions in English, and analyze processes to scale operations. You will collaborate across teams to strengthen product messaging and help thousands of businesses grow.

The role emphasizes ownership of end-to-end support, learning the company's operations from the ground up, and contributing to an emerging in-office culture with cross-functional