Product Support Operations Associate — Scale & Solve

Stripe; Ciudad de México; Híbrido; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

Stripe's Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.

As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

Formación

• You have a user first mindset and are energized by the challenge of solving difficult problems.
• Excellent communication skills, both written and verbal.
• Business proficiency in written and spoken English.
• Strong analytical thinking and problem solving.
• Experience in customer service or user-facing operations.
• Organized, self-starter with passion for solving user challenges.
• Process-oriented mindset and ability to get things done.
• Enjoy working in an in-office environment with cross-team collaboration.
• Able to prioritize in a fast-moving environment.
• Humility and ability to work across teams and with partners.
• Willing to periodically work a weekend day.

Responsabilidades

• Troubleshoot and solve external user issues
• Communicate resolutions to end users in English
• Analyze processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Conocimientos

Customer focus

Communication skills

English proficiency

Analytical thinking

Team collaboration

Time management

Organized

Problem solving

Herramientas

SQL

Descripción del empleo

Stripe's Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.

As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.