Operations Associate, Product Support — Scale & Improve UX

Monograph; Ciudad de México; Presencial; MXN 433.425 - 693.481; Jornada completa

Descripción de la vacante

A financial technology company in Mexico City is hiring for a user support role focused on solving external user issues and improving product offerings. The ideal candidate has strong communication skills, a user-centric mindset, and enjoys analytical problem solving. Responsibilities include troubleshooting, collaborating with teams to enhance user experience, and learning the operations of the company. This is a vibrant environment emphasizing teamwork and innovation, with opportunities for personal and professional growth.

Formación

• User first mindset energized by solving difficult problems.
• Business proficiency in written and spoken English.
• Enjoys learning about technical products and processes.

Responsabilidades

• Troubleshoot and solve external user issues.
• Analyze processes and instigate changes for scaling operations and improving user experience.
• Partner with global operations specialists to run critical workflows.

Conocimientos

User-centric problem solving

Excellent communication skills

Analytical thinking

Customer service experience

Herramientas

SQL

Descripción del empleo

A financial technology company in Mexico City is hiring for a user support role focused on solving external user issues and improving product offerings. The ideal candidate has strong communication skills, a user-centric mindset, and enjoys analytical problem solving. Responsibilities include troubleshooting, collaborating with teams to enhance user experience, and learning the operations of the company. This is a vibrant environment emphasizing teamwork and innovation, with opportunities for personal and professional growth.