Global Operations & Process Improvement Associate

WhateverAI; Ciudad de México; Presencial; MXN 335.000 - 469.000; Jornada completa

Descripción de la vacante

Stripe's Mexico City office is seeking a dynamic operations specialist to troubleshoot external user issues and help scale our support capabilities. You will analyze processes, drive improvements, and collaborate with product and operations teams to enhance the user experience.

Ideal candidates bring a customer-service mindset, strong communication, and a proactive approach to solving problems in a fast-paced, cross-functional environment. Weekend shifts are required as part of the schedule.

Formación

• User-first mindset to solve difficult problems.
• Excellent written and verbal communication.
• Strong analytical thinking and problem solving.
• Experience in customer service or user-facing operations.
• Interest in technical products and processes.
• Organized self-starter who can drive solutions.
• Ability to work in a fast-moving, cross-team environment.
• Willingness to work weekend shifts as specified.

Responsabilidades

• Troubleshoot and resolve external user issues.
• Analyze processes and implement changes to scale operations.
• Collaborate with other teams to improve product offerings and messaging.
• Gain insights into how thousands of Stripe customers scale and operate.
• Learn from the ground up and contribute to building Stripe's operational culture.
• Partner with global specialists to run critical workflows.

Conocimientos

Customer service

Analytical thinking

Communication skills

Problem solving

Process-oriented

Team collaboration

Weekend shift

Descripción del empleo

Stripe's Mexico City office is seeking a dynamic operations specialist to troubleshoot external user issues and help scale our support capabilities. You will analyze processes, drive improvements, and collaborate with product and operations teams to enhance the user experience.

Ideal candidates bring a customer-service mindset, strong communication, and a proactive approach to solving problems in a fast-paced, cross-functional environment. Weekend shifts are required as part of the schedule.