Private Dining Manager, Luxury Resort Experience Lead

Kerzner International; San José del Cabo, Chihuahua; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

One&Only Palmilla, part of Kerzner International, is seeking a Private Dining Manager to lead the Private Dining department with luxury service, cost control, and guest satisfaction at the highest levels.

You will supervise food and beverage service, recruit and train staff, coordinate with other departments, and uphold the brand's standards. Fluency in English and Spanish is required, with 1–2 years in luxury hotels or resorts.

Qualifications

• 1–2 years of experience in luxury hotels or resorts.
• Strong knowledge of food and beverage operations.
• Proven experience leading teams, managing costs, inventories, and service quality.
• Fluency in English and Spanish (required).
• Proficiency in hotel operating systems and administrative tools.

Responsibilities

• Provide effective leadership and management of all aspects of the Private Dining department, ensuring optimal performance and service excellence.
• Coordinate and supervise the preparation, set up, presentation, and service of all food and beverage offerings, maintaining the highest quality, hygiene, and presentation standards.
• Ensure the smooth and complete operation of food and beverage services within Private Dining.
• Supervise the proper delivery, presentation, and control of all department amenities.
• Lead recruitment-related activities including interviews, hiring, onboarding, training, coaching, and performance evaluations, in coordination with Food & Beverage leadership and Human Resources.
• Monitor and analyze guest satisfaction results, implementing corrective actions and continuous improvement initiatives as needed.
• Conduct regular inspections of mise en place areas, inventory levels, and storage standards.
• Lead daily shift briefings (AM and PM) to align service standards, priorities, and team communication.
• Address and resolve guest complaints, feedback, and inquiries related to Private Dining or the resort in a timely and professional manner.
• Maintain high standards of cleanliness, organization, and order throughout all areas of the department.
• Coordinate and foster strong working relationships with other departments to ensure a seamless and consistent guest experience.
• Implement daily, weekly, and monthly controls to monitor departmental activities, tasks, and results.
• Stay up to date with industry trends, innovation, technology, gastronomy, and best practices within luxury hospitality and food and beverage operations.
• Prepare and submit the department’s payroll on a bi-weekly basis.
• Ensure that all scheduled activities and responsibilities for supervisors, order takers, and servers are properly executed.
• Conduct daily inspections of all physical areas to ensure proper presentation and maintenance, including lighting, furniture, trays, equipment, menus, floral arrangements, corridors, glass areas, and golf carts.
• Follow up on any pending issues or incidents occurring during any operational shift.
• Ensure menus and all materials related to Private Dining service are in proper condition and up to date.
• Ensure accurate inventory levels in storage areas and oversee monthly inventory counts.
• Maintain strict control over linen and any equipment shared with or provided by other departments.

Skills

Leadership

Team management

Cost control

Inventory management

Food & beverage operations

Guest service

Communication

Tools

Hotel operating systems

Administrative tools

Job description

One&Only Palmilla, part of Kerzner International, is seeking a Private Dining Manager to lead the Private Dining department with luxury service, cost control, and guest satisfaction at the highest levels.

You will supervise food and beverage service, recruit and train staff, coordinate with other departments, and uphold the brand's standards. Fluency in English and Spanish is required, with 1–2 years in luxury hotels or resorts.