VIP Guest Experience Architect

One&Only Resorts; San José del Cabo; On-site; MXN 260,000 - 380,000; Full time

Job summary

One&Only Palmilla in Los Cabos, Mexico, is seeking a Guest Experience Coordinator to shape the VIP pre-arrival journey and flawless in-house experiences. You will design tailored itineraries, handle special requests, and serve as the primary contact for travel agent amenities.

Fluent English and a passion for service are essential as you collaborate with Concierge and Front Office, using OPERA, ALICE, Sevenrooms and OpenTable to ensure memorable moments that reflect our luxury brand.

Qualifications

• Education: High School completed – University Degree optional
• Minimum Experience: 2 years in same or similar position
• Language(s) English 90%
• Computer savvy is highly required
• Basic understanding of OPERA PMS System, ALICE
• Other Skills: Organized, multitasking, work well under pressure, mental agility, good interpersonal relationship, analytic, great tone of voice, positive attitude, and customer oriented

Responsibilities

• Curate and send personalized itineraries and experiences based on guest preferences
• Act as the main point of contact for VIP guests, ensuring pre-arrival and in-house requests are fulfilled
• Manage guest preferences, allergies, and amenities in SAGA, ensuring profiles are accurate and up to date
• Conduct daily guest contact, follow up on satisfaction, and support in recovery processes
• Coordinate and monitor all guest requests through ALICE, OPERA, and other systems
• Manage and track Travel Agent amenities, ensuring timely delivery and accurate reporting
• Support the Concierge and Front Office teams in handling guest bookings, dining reservations, and activity scheduling

Skills

Service-oriented

Problem solving

Attention to detail

Interpersonal skills

Organizational skills

Multitasking

Under pressure

Communication

Education

High School completed – University Degree optional

Tools

OPERA PMS System

ALICE

Sevenrooms

OpenTable

Microsoft Office

Job description

One&Only Palmilla in Los Cabos, Mexico, is seeking a Guest Experience Coordinator to shape the VIP pre-arrival journey and flawless in-house experiences. You will design tailored itineraries, handle special requests, and serve as the primary contact for travel agent amenities.

Fluent English and a passion for service are essential as you collaborate with Concierge and Front Office, using OPERA, ALICE, Sevenrooms and OpenTable to ensure memorable moments that reflect our luxury brand.