In Room Dining Manager

StreetXO; San José del Cabo, Chihuahua; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

One&Only Palmilla, part of Kerzner International, is seeking a Private Dining Manager to lead the Private Dining department with luxury service, cost control, and guest satisfaction at the highest levels.

You will supervise food and beverage service, recruit and train staff, coordinate with other departments, and uphold the brand's standards. Fluency in English and Spanish is required, with 1–2 years in luxury hotels or resorts.

Qualifications

• 1–2 years of experience in luxury hotels or resorts.
• Strong knowledge of food and beverage operations.
• Proven experience leading teams, managing costs, inventories, and service quality.
• Fluency in English and Spanish (required).
• Proficiency in hotel operating systems and administrative tools.

Responsibilities

• Provide effective leadership and management of all aspects of the Private Dining department, ensuring optimal performance and service excellence.
• Coordinate and supervise the preparation, set up, presentation, and service of all food and beverage offerings, maintaining the highest quality, hygiene, and presentation standards.
• Ensure the smooth and complete operation of food and beverage services within Private Dining.
• Supervise the proper delivery, presentation, and control of all department amenities.
• Lead recruitment-related activities including interviews, hiring, onboarding, training, coaching, and performance evaluations, in coordination with Food & Beverage leadership and Human Resources.
• Monitor and analyze guest satisfaction results, implementing corrective actions and continuous improvement initiatives as needed.
• Conduct regular inspections of mise en place areas, inventory levels, and storage standards.
• Lead daily shift briefings (AM and PM) to align service standards, priorities, and team communication.
• Address and resolve guest complaints, feedback, and inquiries related to Private Dining or the resort in a timely and professional manner.
• Maintain high standards of cleanliness, organization, and order throughout all areas of the department.
• Coordinate and foster strong working relationships with other departments to ensure a seamless and consistent guest experience.
• Implement daily, weekly, and monthly controls to monitor departmental activities, tasks, and results.
• Stay up to date with industry trends, innovation, technology, gastronomy, and best practices within luxury hospitality and food and beverage operations.
• Prepare and submit the department’s payroll on a bi-weekly basis.
• Ensure that all scheduled activities and responsibilities for supervisors, order takers, and servers are properly executed.
• Conduct daily inspections of all physical areas to ensure proper presentation and maintenance, including lighting, furniture, trays, equipment, menus, floral arrangements, corridors, glass areas, and golf carts.
• Follow up on any pending issues or incidents occurring during any operational shift.
• Ensure menus and all materials related to Private Dining service are in proper condition and up to date.
• Ensure accurate inventory levels in storage areas and oversee monthly inventory counts.
• Maintain strict control over linen and any equipment shared with or provided by other departments.

Skills

Leadership

Team management

Cost control

Inventory management

Food & beverage operations

Guest service

Communication

Tools

Hotel operating systems

Administrative tools

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job

Under the guidance and direction of the Food & Beverage Division, and in full compliance with the policies and standards of One&Only Palmilla, the Private Dining Manager is responsible for ensuring that the Private Dining department operates at the highest levels of quality, service, and profitability, delivering an exceptional and personalized guest experience.

This role leads the overall Private Dining operation, overseeing the team, service processes, food and beverage quality, cost control, and guest satisfaction, while consistently upholding the brand’s luxury standards.

About You

You are a service-driven leader with exceptional attention to detail and a passion for luxury hospitality .

You possess strong communication , organizational , and team leadership skills .

You are guest-focused , proactive, and effective at problem-solving and continuous improvement .

You demonstrate innovation , professionalism , and a strong alignment with luxury brand standards .

Key Responsibilities

• Provide effective leadership and management of all aspects of the Private Dining department , ensuring optimal performance and service excellence .
• Coordinate and supervise the preparation , set up, presentation , and service of all food and beverage offerings , maintaining the highest quality , hygiene , and presentation standards .
• Ensure the smooth and complete operation of food and beverage services within Private Dining .
• Supervise the proper delivery , presentation , and control of all department amenities .
• Lead recruitment-related activities including interviews, hiring , onboarding , training, coaching, and performance evaluations , in coordination with Food & Beverage leadership and Human Resources .
• Monitor and analyze guest satisfaction results , implementing corrective actions and continuous improvement initiatives as needed .
• Conduct regular inspections of mise en place areas , inventory levels , and storage standards .
• Lead daily shift briefings (AM and PM) to align service standards , priorities , and team communication .
• Address and resolve guest complaints , feedback , and inquiries related to Private Dining or the resort in a timely and professional manner .
• Maintain high standards of cleanliness , organization , and order throughout all areas of the department .
• Coordinate and foster strong working relationships with other departments to ensure a seamless and consistent guest experience .
• Implement daily , weekly , and monthly controls to monitor departmental activities , tasks , and results .
• Stay up to date with industry trends , innovation , technology , gastronomy , and best practices within luxury hospitality and food and beverage operations .
• Prepare and submit the department’s payroll on a bi-weekly basis.
• Ensure that all scheduled activities and responsibilities for supervisors , order takers , and servers are properly executed .
• Conduct daily inspections of all physical areas to ensure proper presentation and maintenance , including lighting , furniture , trays , equipment , menus , floral arrangements , corridors , glass areas , and golf carts .
• Follow up on any pending issues or incidents occurring during any operational shift.
• Ensure menus and all materials related to Private Dining service are in proper condition and up to date.
• Ensure accurate inventory levels in storage areas and oversee monthly inventory counts .
• Maintain strict control over linen and any equipment shared with or provided by other departments .

Requirements

• Minimum of 1-2 years of experience in a similar role within luxury hotels or resorts.
• Strong knowledge of food and beverage operations .
• Proven experience leading teams , managing costs , inventories , and service quality .
• Solid understanding of food safety, hygiene , and quality standards .
• Ability to work under pressure and with flexible schedules .
• Fluency in English and Spanish ( required ).
• Proficiency in hotel operating systems and administrative tools .

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.