VIP Guest Experience Architect

Kerzner International; San José del Cabo; On-site; MXN 180,000 - 240,000; Full time

Job summary

Kerzner International's One&Only Palmilla seeks a Guest Experience Coordinator to shape VIP pre-arrival journeys and flawless in-house experiences for guests. You will design tailored itineraries, handle special requests, and serve as the primary contact for travel agents, reflecting the One&Only brand standards.

The ideal candidate is service-oriented, organized, and proficient with Opera, Alice, SevenRooms, OpenTable, and MS Office, with strong English communication.

Qualifications

• 2 years in same or similar guest services role.
• Fluent English spoken and written.
• Proficient with OPERA, ALICE, and MS Office.

Responsibilities

• Curate and send personalized itineraries for guests.
• Be the main contact for VIP guests pre-arrival and in-house.
• Manage guest preferences and amenities in SAGA.
• Conduct daily guest contact and follow up on satisfaction.
• Coordinate guest requests through ALICE and OPERA.

Skills

Customer service

Organization

Multitasking

Problem solving

Communication

Education

High School diploma

University degree optional

Tools

OPERA

ALICE

Sevenrooms

OpenTable

Microsoft Office

Job description

Kerzner International's One&Only Palmilla seeks a Guest Experience Coordinator to shape VIP pre-arrival journeys and flawless in-house experiences for guests. You will design tailored itineraries, handle special requests, and serve as the primary contact for travel agents, reflecting the One&Only brand standards.

The ideal candidate is service-oriented, organized, and proficient with Opera, Alice, SevenRooms, OpenTable, and MS Office, with strong English communication.