Luxury F&B Order Specialist – Guest Experience

Kerzner International; San José del Cabo; Vor Ort; MXN 180.000 - 300.000; Vollzeit

Zusammenfassung

One&Only Palmilla, part of Kerzner International, seeks an Order Taker to professionally handle food and beverage orders, post charges, and coordinate in-room amenities. The role emphasizes Forbes-level service, upselling, and accurate, discreet handling of guest requests in a luxury setting.

Ideal candidates will have luxury hospitality experience, strong telephone etiquette, and a track record of upselling to personalize experiences for discerning guests.

Qualifikationen

• Previous experience in luxury hospitality, preferably in Room Service, Private Dining, or telephone-based guest service.
• Strong knowledge of professional telephone etiquette and service phraseology.
• Proven upselling and suggestive selling abilities.

Aufgaben

• Receive and process food and beverage orders efficiently and accurately.
• Utilize upselling and suggestive selling techniques to enhance the guest experience and maximize revenue.
• Post Private Bar charges and in-room amenities to guest folios in Micros.
• Communicate room changes or special guest requests promptly to relevant departments.
• Maintain clean, organized order-taking office and workstation.

Kenntnisse

Upselling

Telephone etiquette

Cross-functional collaboration

Tools

POS systems

Micros

Jobbeschreibung

One&Only Palmilla, part of Kerzner International, seeks an Order Taker to professionally handle food and beverage orders, post charges, and coordinate in-room amenities. The role emphasizes Forbes-level service, upselling, and accurate, discreet handling of guest requests in a luxury setting.

Ideal candidates will have luxury hospitality experience, strong telephone etiquette, and a track record of upselling to personalize experiences for discerning guests.