Prestige Beauty Counter Manager: Lead & Elevate Team

The Estée Lauder Companies Inc.; Ciudad Madero; On-site; MXN 320,000 - 520,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Ciudad Madero to lead and coach a team of Sales Associates, driving sales and customer service excellence.

You will build and execute an agile business plan to recruit and retain customers, oversee in-store events, and lead a high-performing team focused on delivering exceptional customer experiences. The role emphasizes leadership, strategic planning, and strong communication, with opportunities for career progression

Qualifications

• Effective verbal and written communication
• Quality customer service skills
• Results oriented with high drive to meet objectives
• Pursue goals beyond what is required or expected
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, service and operational targets
• Create and execute an agile business plan to recruit and retain customers
• Drive in-store events and customer relationship management
• Provide leadership for a high-performing team with a focus on coaching others to reach their potential
• Develop plans that support progression within the beauty industry

Skills

Communication

Customer service

Leadership

Strategic planning

Team management

Attention to detail

Organization

Autonomy

Tools

Microsoft Excel

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Ciudad Madero to lead and coach a team of Sales Associates, driving sales and customer service excellence.

You will build and execute an agile business plan to recruit and retain customers, oversee in-store events, and lead a high-performing team focused on delivering exceptional customer experiences. The role emphasizes leadership, strategic planning, and strong communication, with opportunities for career progression