Prestige Beauty Counter Leader | Inspire & Develop Team

The Estée Lauder Companies Inc.; Monterrey; On-site; MXN 201,000 - 312,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, customer service and operational targets.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, in-store events, exceptional customer relationship management and leadership of a high performing team. This role offers growth within a prestige beauty environment.

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Results oriented with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses Others' Development Needs And Bolsters Their Abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute a strategic business plan to recruit and retain customers.
• Organize impactful in-store events and manage customer relationship activities.
• Provide leadership and empower the team to reach targets and standards.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Organizational skills

Results oriented

Autonomy

Tools

Excel

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, customer service and operational targets.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, in-store events, exceptional customer relationship management and leadership of a high performing team. This role offers growth within a prestige beauty environment.