Presales & Solutions Lead - Service Now

DXC Technology Company; Xico; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

DXC Technology is seeking a ServiceNow Pre-Sales & Solutions Consultant who translates business challenges into practical ServiceNow solutions. You will collaborate with clients, sales executives, architects, and delivery teams to identify needs, shape opportunities, and develop high-quality proposals and approaches.

You will lead discovery conversations, present solutions to executives, and build trusted relationships to expand ServiceNow adoption across the enterprise.

Qualifications

• Experience in consulting, pre-sales, solution architecture, or advisory roles with ServiceNow.
• Ability to lead discovery conversations and translate business challenges into technology solutions.
• Deep understanding of ServiceNow capabilities, best practices, and transformation programs.
• Experience creating solution designs, estimates, staffing models, SOWs, and commercial proposals.
• Excellent communication to engage technical teams, business stakeholders, and executives.

Responsibilities

• Lead client discovery sessions to understand business challenges and ServiceNow opportunities.
• Translate business needs into scalable ServiceNow solutions and best practices.
• Develop solution approaches, high-level architectures, estimates, and proposals.
• Partner with sales, architects, and delivery teams to shape opportunities and support the full sales lifecycle.
• Present solutions to business and executive stakeholders, articulating business value and outcomes.
• Build trusted client relationships and expand ServiceNow adoption across the enterprise.
• Ensure smooth transition of sold solutions into delivery and contribute to practice growth.

Skills

ServiceNow Pre-Sales

Solution Architecture

Consulting

Client Relationship

SOWs & Proposals

Executive Communication

Tools

ServiceNow

Job description

Job Description:

About This Role

The ServiceNow Pre-Sales & Solutions Consultant is a client-facing role responsible for helping customers translate business challenges into practical ServiceNow solutions. This individual will work closely with clients, sales executives, ServiceNow practice leadership, architects, and delivery teams to identify client needs, recommend appropriate solutions, shape opportunities, and develop high-quality proposals and solution approaches. The successful candidate will combine strong ServiceNow knowledge with business acumen, consultative skills, and the ability to build trusted relationships with clients over time. This role is not simply about responding to RFPs or developing estimates; it is about understanding the client's business, advising them on how ServiceNow can help, and becoming a trusted advisor throughout the sales and solutioning lifecycle.

Key Responsibilities

• Lead client discovery sessions to understand business challenges, objectives, and ServiceNow opportunities.
• Translate business needs into scalable ServiceNow solutions and recommend best practices.
• Develop solution approaches, high-level architectures, estimates, implementation plans, and proposals.
• Partner with sales, architects, and delivery teams to shape opportunities and support the full sales lifecycle.
• Present solutions to business and executive stakeholders, articulating business value and outcomes.
• Build trusted client relationships and identify opportunities to expand ServiceNow adoption across the enterprise.
• Ensure smooth transition of sold solutions into delivery and contribute to ServiceNow practice growth and innovation.

Who you are

• Strong experience with ServiceNow in consulting, pre-sales, solution architecture, or advisory roles.
• Proven ability to lead discovery conversations and translate business challenges into technology solutions.
• Deep understanding of ServiceNow platform capabilities, implementation best practices, and transformation programs.
• Experience creating solution designs, estimates, staffing models, SOWs, and commercial proposals.
• Excellent communication skills with the ability to engage technical teams, business stakeholders, and executives.
• Trusted advisor mindset with strong client relationship and consultative selling skills.
• Collaborative team player who works effectively across sales, architecture, delivery, and practice leadership.
• ServiceNow certifications (CSA, CIS, CTA, CMA) and experience across ITSM, ITOM, CSM, HRSD, SPM, SecOps, IRM, App Engine, or AI capabilities are a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.