Pre-Sales Application Specialist

Eaton; Santiago de Querétaro; On-site; MXN 400,000 - 640,000; Full time

Job summary

Eaton in Mexico seeks a Pre-Sales Application Specialist to act as a technical resource for D-IT’s channel partners and end users. You will provide product specifications and troubleshoot applications for power quality, racks, cooling, and connectivity products via chat, email, and phone.

Responsibilities include presales support, lead qualification, Salesforce data entry, and routing requests. A Bachelor degree and 2 years of technical marketing or sales experience are preferred, with strong

Qualifications

• Bachelor degree required.
• Minimum 2 years in technical marketing or sales preferred.
• Call center experience and Salesforce/CRM experience preferred.
• Knowledge of IT market and power protection/backup power.
• Strong Excel/Office suite skills and English proficiency.

Responsibilities

• Presales phone, chat, and email support for customers.
• Lead qualification and data entry into Salesforce.
• Identify customer requirements and provide BOMs per expectations.
• Be a technical resource for Eaton D-IT products including power quality, racks, cooling, and cables.
• Collaborate with internal/external customers in a fast-paced environment.
• Maintain broad knowledge of products to route leads appropriately.
• Be a team player contributing to group success.
• Follow up on leads pipeline.

Skills

Drive for results

Decision making

Collaborative style

Change management

Business acumen

Personal development

Leadership

Communication skills

Organizational skills

Power quality knowledge

Education

Bachelor degree

Tools

Salesforce

CRM

Excel

Word

PowerPoint

Outlook

Job description

Eaton’s Corporate Sector division is currently seeking a Pre-Sales Application Specialist.What you’ll do:The Presales Application Specialist role acts as a technical resource for D-IT’s channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.Job ResponsibilitiesA. Presales phone, chat, and email support for both internal & external D-IT customersB. Lead qualification and accurate data entry into salesforce.comC. Identify customer requirements, recognize pain points, and provide builds of material based off customer expectationsD. Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product linesE. Demonstrated ability to effectively interface with internal and external customers in a fast-paced environmentF. Proven interpersonal skills and excellent telephone etiquetteG. Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routingH. Team player that actively contributes to the group's successI. Follow up on leads pipeline#LI-KL1Qualifications:Education level required• Bachelor degree necessary.Years and area of experience required• Minimum 2 years prior technical marketing or sales experience preferredTechnical knowledge• Call center experience preferred• Experience using SalesForce or other CRM preferred• Knowledge of the IT market preferred• Knowledge of power protection, backup power and the Power Quality market• Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet• Intermediate to advanced English proficiencySkills:Soft skills• Drive for results• Makes Decisions & Solves Problems• Demonstrates a Collaborative Style• Promotes and Champions Change• Business Acumen• Pursues personal development• Leadership • Excellent written and oral communication skills in addition to strong organizational skillsAdditional Information:Physical efforts• Ability to remain seated at a computer workstation for extended periods.• Frequent use of keyboard and mouse (fine motor skills in hands and wrists).• Visual focus for screen-based tasks.Cognitive efforts• Attention to detail for accurate data entry and validation.• Ability to follow structured procedures and workflows.• Capacity to manage multiple tasks simultaneously.• Problem-solving within defined guidelines.Comunication efforts• Clear written and verbal communication for emails, system documentation, for both internal and external collaboration.• Frequent interaction with internal teams via email or chat• Ability to comprehend and convey information effectively for customer-facing interactionsWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.