Call Center Agent

Eaton; Santiago de Querétaro; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Eaton's Call Center Agent in Querétaro, Mexico, provides single point of contact for commercial support to distributors and sales engineers, interacting with plants and warehouses. You’ll manage orders, deliver top-tier service, identify improvements, and use Customer 360; collaborate with finance on credit requests.

Must be bilingual in English and proficient in CRM/SAP and MS Office. The role requires fast-paced diligence, analytical thinking, conflict resolution, and a drive for results

Formación

• Bachelor degree required.
• Minimum 2 years of customer interaction experience.
• Fully bilingual in English.
• Experience with CRM and SAP preferred.
• Strong MS Office skills.
• Excellent listening and communication skills.

Responsabilidades

• Fulfill order management related activities for distributors.
• Deliver exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreements).
• Identify and implement process improvements.
• Maintain daily usage of the Customer 360 tool.
• Change notice management.
• Facilitate proper and efficient information flow to meet customer needs and performance expectations.
• Ability to handle high-pressure, fast-paced environment requiring diligence to detail.
• Proven analytical and critical thinking skills.
• Ability to constructively manage conflicts and discrepancies towards positive resolution.
• Prioritizing customer demand to assist with improved product flow.
• Work with finance team to resolve customer credit requests.

Conocimientos

CRM software

SAP

MS Office

English

Communication

Problem solving

Analytical thinking

Collaboration

Decision making

Drive for results

Change management

Educación

Bachelor degree

Herramientas

Customer 360

Vista

VOTW

Mentor

Descripción del empleo

Eaton’s Corporate Sector division is currently seeking a Call Center Agent.What you’ll do:Job summaryProvide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Job responsibilitiesA. Fulfill order management related activities for distributors.B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement).C. Identify and implement process improvements.D. Maintain daily usage of the Customer 360 tool.E. Change notice management.F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations.G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail.H. Proven analytical and critical thinking skills.I. Ability to constructively manage conflicts and discrepancies towards positive resolution.J. Prioritizing customer demand to assist with improved product flow.K. Work with finance team to resolve customer credit requests.Qualifications:Education level requiredBachelor degree necessary.#LI-MB2Years and area of experience requiredMinimum customer interaction experience (2 years)Skills:Technical knowledgeKnowledge of CRM software and SAPStrong knowledge of Microsoft Office (word, excel, email, internet)Strong listen, written and verbal communication skillsKnowledge of Vista, VOTW and Mentor softwareHigh Ability to speak, write, and read English – Fully bilingualSoft skillsDrive for resultsMakes Decisions & Solves ProblemsDemonstrates a Collaborative StylePromotes and Champions ChangeBusiness AcumenPursues personal developmentAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.