People Ops Lead, CDMX: Global Strategy & Local Delivery

Stripe; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Stripe CDMX is seeking a senior People Operations leader to drive the newly formed People Support team. You will translate global Core Ops strategy into a solid local operating model and coach a small team to deliver high-quality service.

You will establish local practices, manage daily operations, and partner with People systems and cross-functional partners to scale capabilities while safeguarding data privacy and process quality.

Formación

• 6-8 years of experience in People operations or related field.
• 2+ years leading or managing others.
• Graduate or postgraduate qualification in human resources or related discipline, or equivalent practical experience.
• Experience establishing or developing a new team, service, location, or operating model.
• Experience managing case queues, escalations, service levels, and operational quality.
• Experience leading operational improvements or implementing global initiatives within a local team.
• Experience with People systems and case-management tools, such as Workday or comparable platforms.
• Understanding of core People processes, including worker data, benefits, talent mobility, equity, compensation, and exits.

Responsabilidades

• Provide strategic and operational leadership for the newly-formed People Support team in CDMX, translating the global Core Ops strategy into an effective local operating model.
• Lead and develop a small team People Support specialists through clear expectations, regular coaching, actionable feedback, and quality calibration.
• Establish local team practices, coverage, escalation paths, and ways of working that integrate effectively with the global People Support organization.
• Manage daily operations, including queue health, workload allocation, service levels, and escalations, while contributing directly during the team’s ramp or periods of high volume.
• Use service metrics, case trends, and feedback to set priorities, identify root causes, and improve workflows, documentation, and the user experience.
• Partner with People, People Systems, and specialist teams to clarify ownership, improve handoffs, and implement global initiatives locally.
• Maintain high standards for case handling, written responses, documentation, data accuracy, privacy, and operational controls.
• Identify opportunities to expand the CDMX team’s capabilities and use AI tools thoughtfully to improve service quality, operational efficiency, and the team’s ability to scale.

Conocimientos

Strategic leadership

People leadership

Stakeholder management

Operational analytics

AI fluency

Communication

Educación

HR degree or related field

Herramientas

Workday

Descripción del empleo

Stripe CDMX is seeking a senior People Operations leader to drive the newly formed People Support team. You will translate global Core Ops strategy into a solid local operating model and coach a small team to deliver high-quality service.

You will establish local practices, manage daily operations, and partner with People systems and cross-functional partners to scale capabilities while safeguarding data privacy and process quality.