Patient Care Communications Pro – Clinic Scheduling

Go Lean Health; Ciudad de México; Presencial; MXN 126.000 - 177.000; A tiempo parcial

Descripción de la vacante

Go Lean Health seeks a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with empathy and efficiency. The role supports scheduling, follow-up, and patient retention in a high-volume, HIPAA-compliant environment.

The candidate will work a 30–35 hour week, must be flexible with shifts and Saturdays, and operate primarily on Mac OS systems with secure internet access to support Weave and MacPractice workflows.

Formación

• Excellent spoken English with a neutral accent.
• Strong written communication for SMS, email, and messages.
• Experience as Virtual Medical Assistant or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic.
• Own a Mac OS device and reliable high-speed internet.
• Flexible schedule incl Saturdays; HIPAA privacy aware.

Responsabilidades

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and faxes in a timely manner.
• Schedule new patients and manage intake information; use MacPractice.
• Coordinate scheduling, confirmations, cancellations, and reschedules.
• Follow up with inactive patients to reactivate appointments.
• Maintain accurate patient records and communication notes.
• De-escalate concerns and protect patient privacy per HIPAA.

Conocimientos

English proficiency

Written communication

High call volume

Multitasking

Customer service mindset

Emotional intelligence

DetaiI oriented

Herramientas

Mac OS

Weave

MacPractice

Solutionreach

Podium

Descripción del empleo

Go Lean Health seeks a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with empathy and efficiency. The role supports scheduling, follow-up, and patient retention in a high-volume, HIPAA-compliant environment.

The candidate will work a 30–35 hour week, must be flexible with shifts and Saturdays, and operate primarily on Mac OS systems with secure internet access to support Weave and MacPractice workflows.