Remote Patient Scheduling Specialist

Resolv Global; San Francisco de Campeche; Remote; MXN 126,000 - 177,000; Full time

Job summary

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team. You will be the first point of contact for patients scheduling important medical imaging appointments, delivering a professional and compassionate experience from start to finish.

You will handle calls, emails, scheduling tasks, and patient information verification, ensuring accurate documentation while maintaining empathy and efficiency. Training is provided before production.

Qualifications

• Experience in customer service and English-speaking interactions.
• Ability to stay calm under pressure in a fast-paced remote environment.
• Strong communication and organizational skills.

Responsibilities

• Answer inbound patient calls professionally and confidently.
• Make outbound calls for follow-ups.
• Respond to patient inquiries via email.
• Schedule, reschedule, and confirm appointments.
• Verify and update patient information accurately.
• Explain scheduling requirements and preparation instructions.
• Communicate clearly with patients and internal teams.
• Document interactions accurately across systems.
• Deliver an exceptional patient experience on every interaction.

Skills

Customer service

English-speaking

Communication

Calm under pressure

Job description

Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment? We're looking for experienced English‑speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.

This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.

What You'll Do

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Contract & Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position

Schedule

• Monday through Friday
• Weekends off
• Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)

Training

Your onboarding includes:

• Two weeks of paid product training
• One week of nesting with coaching support
• Transition into production immediately after nesting

Equipment & Technical Requirements

A company laptop will be shipped to successful candidates. However, applicants must already have a computer that meets the following requirements.

Minimum requirements:

• Windows 11 computer (Mac devices are not supported)
• Intel i5 processor or higher
• Minimum 16 GB RAM
• Webcam
• USB headset
• Reliable fiber internet with a wired Ethernet connection
• Quiet, professional workspace free from distractions
• A second monitor
• A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.

Application Process

To ensure a fair and consistent hiring process, all applicants must complete every stage.

Successful candidates will progress through:

• Application Form
• Prescreen Questionnaire
• One-Way Video Interview