Order-to-Cash & Logistics Specialist

Nexum; Xico; On-site; MXN 300,000 - 420,000; Full time

Job summary

TE Connectivity seeks a Customer Service Specialist II in Veracruz, Mexico to manage order-to-cash processes and deliver exceptional service across regions. The role emphasizes accuracy, patience, and collaboration with Sales, Supply Chain, and Logistics teams.

The successful candidate will handle multiple customer requests, provide timely order updates, and maintain precise records in SAP and Salesforce while upholding high satisfaction standards.

Qualifications

• Customer-focused professional with strong attention to detail.
• Ability to manage multiple requests and maintain accuracy in systems.
• Collaborates with cross-functional teams to ensure excellent service.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
• Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
• Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures.
• Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
• Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.

Skills

Customer service orientation

Detail-oriented

Multitasking

Tools

SAP

Salesforce

Job description

TE Connectivity seeks a Customer Service Specialist II in Veracruz, Mexico to manage order-to-cash processes and deliver exceptional service across regions. The role emphasizes accuracy, patience, and collaboration with Sales, Supply Chain, and Logistics teams.

The successful candidate will handle multiple customer requests, provide timely order updates, and maintain precise records in SAP and Salesforce while upholding high satisfaction standards.