Customer Service Pro: Order-to-Cash & Solutions

Qnity Electronics, Inc.; Ciudad de México; Hybrid; MXN 167,000 - 290,000; Full time

Job summary

Qnity Electronics seeks a Customer Service Representative in Mexico City to act as the interface between customers and the business, handling orders and supporting the order-to-cash process while coordinating with Manufacturing, Marketing & Sales, and Supply Chain.

The role emphasizes building strong customer relationships, resolving inquiries, and ensuring compliance with SOX in the customer service domain; experience with SAP OTC, Salesforce, and Excel is beneficial.

Qualifications

• Bachelor’s degree or equivalent required.
• Excellent interpersonal and written communication skills.
• Salesforce.com experience is a plus.
• Knowledge of the Order to Cash (OTC) transactions in SAP.
• Intermediate to high level Microsoft Excel proficiency.

Responsibilities

• Manage customer orders through CS work processes and systems.
• Handle all types of customer orders, including indent orders and invoicing requests.
• Coordinates activity at assigned customer accounts and proactively address issues.
• Respond to sales team inquiries regarding prices, stock, and latest sales.
• Supports coordination of returns and maintains product knowledge.
• Builds strong customer relationships and gathers market intelligence.

Skills

Customer relations

Communication

Problem solving

Multitasking

Project management

Adaptability

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

Salesforce.com

SAP OTC

Excel

Power BI

Word

PowerPoint

Job description

Qnity Electronics seeks a Customer Service Representative in Mexico City to act as the interface between customers and the business, handling orders and supporting the order-to-cash process while coordinating with Manufacturing, Marketing & Sales, and Supply Chain.

The role emphasizes building strong customer relationships, resolving inquiries, and ensuring compliance with SOX in the customer service domain; experience with SAP OTC, Salesforce, and Excel is beneficial.