Order-to-Cash Customer Specialist
5191 EKC Advanced Electronics Mexico, S. de R.L. de C.V.
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Benefits offered by this job
Job summary
Qnity Electronics in Mexico City seeks a Customer Service Representative to bridge customers and our business, supporting order fulfillment and service invoicing while coordinating with manufacturing, logistics, and sales teams.
The role emphasizes customer relationship building, problem solving, and SOX/controls compliance in the order-to-cash cycle. Proficiency in English is required.
Qualifications
- Bachelor’s degree or equivalent required.
- Proven ability to build and maintain strong customer relationships.
- English proficiency at a high level (oral and written).
- Experience with Salesforce.com and SAP OTC is a plus.
- Strong MS Excel, Power BI, PowerPoint, and Word skills.
Responsibilities
- Manage customer orders through Customer Service processes and systems.
- Handle all types of orders, including indent orders and service invoicing requests.
- Coordinate returns and ensure adherence to Return Policies.
- Maintain knowledge of products, applications, and service offerings.
- Build strong customer relationships and gather market intelligence.
- Collaborate with Supply Chain, Manufacturing, Marketing & Sales teams.
Skills
Education
Tools
Job description
Qnity Electronics in Mexico City seeks a Customer Service Representative to bridge customers and our business, supporting order fulfillment and service invoicing while coordinating with manufacturing, logistics, and sales teams.
The role emphasizes customer relationship building, problem solving, and SOX/controls compliance in the order-to-cash cycle. Proficiency in English is required.
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