Customer Experience Specialist — Order-to-Cash & SAP

Malfers Servicios Sc; Xico; On-site; MXN 360,000 - 480,000; Full time

Job summary

TE Connectivity in Mexico (Veracruz region) is seeking a Customer Service Specialist II to join a highly administrative, detail-driven environment. You will manage multiple customer requests, maintain accuracy in SAP and Salesforce, and collaborate with cross-functional teams to ensure excellent service.

The role emphasizes patience, resilience, strong attention to detail, and the ability to support customers across regions, handling orders, quotations, pricing requests, and lead times, while

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
• Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
• Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures.
• Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
• Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.

Job description

TE Connectivity in Mexico (Veracruz region) is seeking a Customer Service Specialist II to join a highly administrative, detail-driven environment. You will manage multiple customer requests, maintain accuracy in SAP and Salesforce, and collaborate with cross-functional teams to ensure excellent service.

The role emphasizes patience, resilience, strong attention to detail, and the ability to support customers across regions, handling orders, quotations, pricing requests, and lead times, while