Customer Success & Order-Fulfillment Specialist

Konecta México; Chihuahua; On-site; MXN 180,000 - 300,000; Full time

Job summary

TE Connectivity seeks a Customer Service Specialist II to manage the order-to-cash lifecycle, coordinating with Sales, Supply Chain, and Logistics to ensure timely and accurate order processing and customer satisfaction.

The role requires strong attention to detail, multi-tasking, and proficiency with SAP and Salesforce while supporting customers across regions. Excellent communication and teamwork are essential.

Qualifications

• Experience in order-to-cash processes and customer service.
• Attention to detail and accuracy in administrative tasks.
• Proficient in SAP and Salesforce systems.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary point of contact in the order-to-cash process.
• Review, prioritize, and resolve customer cases to ensure satisfaction.
• Process orders, quotations, pricing requests, and modifications per policy.
• Provide accurate information on product availability, lead times, shipments and delivery schedules.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse and Operations for issue resolution.
• Monitor orders from entry to delivery and address delays or service disruptions.

Skills

Customer service

Multi-tasking

SAP

Salesforce

Communication

Education

Bachelor's degree in related field

Tools

SAP

Salesforce

Job description

TE Connectivity seeks a Customer Service Specialist II to manage the order-to-cash lifecycle, coordinating with Sales, Supply Chain, and Logistics to ensure timely and accurate order processing and customer satisfaction.

The role requires strong attention to detail, multi-tasking, and proficiency with SAP and Salesforce while supporting customers across regions. Excellent communication and teamwork are essential.