Global Delivery Experience Lead

TE Connectivity Corporation; Hermosillo; Híbrido; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

TE Connectivity Corporation is seeking a Supply Chain Customer Care Specialist in Hermosillo, Sonora. The role supports a global network, bridging planning, customer service and commercial teams to optimize delivery performance.

You will analyze metrics, drive segmentation logic, and lead initiatives that reduce gaps in the end-to-end supply chain while collaborating with factories and distribution centers across time zones.

Formación

• Minimum 10 years’ experience in multinational, high growth industry.
• Minimum 4 years of people management experience in global environments.
• Proven liaison between sales, customer care, and supply chain/planning teams.

Responsabilidades

• Act as primary advocate for delivery experience for assigned strategic customers.
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escort risks proactively.
• Own weekly CDX report process and coordinate with planners.
• Collaborate with planning, factory, and distribution centre teams to resolve delivery issues.
• Drive adoption of tools like Escalation App and Late Reason Code Program.
• Implement customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer discussions to represent delivery performance.
• Identify process gaps and lead cross‑functional improvement initiatives.
• Ensure documentation and knowledge sharing for scalable execution.

Conocimientos

People management

Cross-functional collaboration

Analytics

Time management

Communication

Educación

Bachelor’s degree in Business Administration/SCM/Logistics/Industrial Engineering

MBA or master’s degree preferred

Herramientas

SAP

IBP

Descripción del empleo

TE Connectivity Corporation is seeking a Supply Chain Customer Care Specialist in Hermosillo, Sonora. The role supports a global network, bridging planning, customer service and commercial teams to optimize delivery performance.

You will analyze metrics, drive segmentation logic, and lead initiatives that reduce gaps in the end-to-end supply chain while collaborating with factories and distribution centers across time zones.