Customer Service And Logistics Management

Nexum; Xico; On-site; MXN 300,000 - 420,000; Full time

Job summary

TE Connectivity seeks a Customer Service Specialist II in Veracruz, Mexico to manage order-to-cash processes and deliver exceptional service across regions. The role emphasizes accuracy, patience, and collaboration with Sales, Supply Chain, and Logistics teams.

The successful candidate will handle multiple customer requests, provide timely order updates, and maintain precise records in SAP and Salesforce while upholding high satisfaction standards.

Qualifications

• Customer-focused professional with strong attention to detail.
• Ability to manage multiple requests and maintain accuracy in systems.
• Collaborates with cross-functional teams to ensure excellent service.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
• Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
• Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures.
• Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
• Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.

Skills

Customer service orientation

Detail-oriented

Multitasking

Tools

SAP

Salesforce

Job description

CUSTOMER SERVICE SPECIALIST II
Posting Start Date: 9/1/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:

Job Overview

We are looking for a customer-oriented professional who enjoys working in a highly administrative and detail-driven environment. The ideal candidate will be comfortable managing multiple customer requests simultaneously, maintaining accuracy in systems such as SAP and Salesforce, and collaborating with cross-functional teams to ensure excellent customer service. This person will demonstrate patience, resilience, strong attention to detail, and the ability to remain focused while supporting customers across multiple regions.

Job Requirements

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Key Responsibilities

• Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
• Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
• Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures.
• Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
• Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.
• Support distributors and strategic