Customer Success & Order Fulfillment Specialist

incora; Chihuahua; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Wesco in Mexico is seeking a Customer Service and Order Management professional to uphold the company’s philosophy, stay current on customer requirements and distribution timing, and deliver fast, accurate processing of requests.

You will coordinate order fulfillment, manage returns, update shipping status, and collaborate with internal teams to ensure on-time delivery and high customer satisfaction.

Responsabilidades

• Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
• Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
• Maintain positive working-relationships with external customers and all inter-working departments and personnel
• Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
• Provide LTA contract administration support, as assigned
• Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
• Process daily release orders system and verify against contract to ensure information is correct
• Process material returns (RMA's) as requested by the customer
• Understand and ensure proper quality flow downs are in place for contract review
• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
• Assist in issuing shopping and inventory locator service requests
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
• Prepare and follow through with customer expedite request
• Train/mentor others within sales department (as assigned)
• Perform ad hoc projects and tasks (as assigned)
• Attend department or company sponsored training or meetings, as required

Descripción del empleo

Wesco in Mexico is seeking a Customer Service and Order Management professional to uphold the company’s philosophy, stay current on customer requirements and distribution timing, and deliver fast, accurate processing of requests.

You will coordinate order fulfillment, manage returns, update shipping status, and collaborate with internal teams to ensure on-time delivery and high customer satisfaction.