Order Fulfillment & Customer Care Specialist

GPV; Región Centro; Presencial; MXN 200.880 - 312.480; Jornada completa

Descripción de la vacante

GPV in Mexico is seeking a detail-oriented orders coordinator to ensure accurate shipping, pricing, and record-keeping. You will review orders, contact customers to resolve issues, update inventory and tracking details, and monitor progress across the order lifecycle.

The ideal candidate holds a Bachelor's degree in Electronics Engineering and Administration, speaks fluent English, and demonstrates systematic problem solving under pressure.

Formación

• Bachelor's degree in Electronics Engineering and Administration required.
• Fluent spoken and written English.
• Experience in electronics manufacturing preferred.
• Good knowledge of computer skills.
• Systematic problem solving and decision making.
• Mature with pleasant personality, able to work under pressure.

Responsabilidades

• Reviewing order details such as shipping information or payment details to ensure accuracy.
• Contact customers directly to resolve any issues related to their orders.
• Processing orders by updating inventory levels and pricing to ensure that they are accurate.
• Monitoring order status to ensure that it is progressing as expected.
• Updating customer records with order details such as shipping details and tracking numbers.
• Addressing customer concerns regarding shipping delays or damaged goods.
• Processing returns or exchanges based on customer requests or company policies.
• Communicating with customers regarding order status updates.

Conocimientos

English fluency

Critical thinking

Problem solving

Decision making

Under pressure

Systematic thinking

Communication

Educación

Bachelor's degree in Electronics Engineering and Administration

Herramientas

Computer skills

Descripción del empleo

GPV in Mexico is seeking a detail-oriented orders coordinator to ensure accurate shipping, pricing, and record-keeping. You will review orders, contact customers to resolve issues, update inventory and tracking details, and monitor progress across the order lifecycle.

The ideal candidate holds a Bachelor's degree in Electronics Engineering and Administration, speaks fluent English, and demonstrates systematic problem solving under pressure.