Customer Operations Specialist - Order Fulfillment & Support

Rochester Electronics, LLC; Región Centro; Presencial; MXN 223.000 - 335.000; Jornada completa

Descripción de la vacante

Rochester Electronics, LLC in Mexico seeks a Customer Operations Representative to support order execution and deliver a high-quality customer service experience across the order lifecycle. You will administer inquiries, updates, and issue resolution while coordinating with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales to ensure timely and accurate support.

The role emphasizes proactive communication, backlog management, and adherence to SOPs.

Formación

• High school diploma, secondary education certificate, vocational qualification, or equivalent required.
• 1 year of experience in a similar role in a dynamic, fast-paced environment.
• Customer operations, order management, or business experience may substitute education.
• Business acumen and problem-solving skills with creativity.
• Ability to multitask and manage multiple tasks simultaneously.
• Excellent written and verbal communication across languages/cultures.
• Proficient with Microsoft Office: Word, Excel, PowerPoint.
• Ability to work with light supervision.
• Builds strong relationships with team, partners, suppliers, customers, and global team.
• Positive attitude and quick learning ability.
• Team player, high accuracy under time constraints.

Responsabilidades

• Support customers throughout the order execution lifecycle after placement.
• Process and manage order updates, changes, holds, cancellations, and exception requests per procedures.
• Monitor order activity and communicate status updates, shipment information, delays, and changes.
• Coordinate order workflow activities to ensure timely and accurate execution.
• Respond to inquiries about order status, shipments, documentation, RMAs, credits, and operational support.
• Investigate and resolve issues professionally and promptly.
• Coordinate cross-functionally to identify root causes and support resolutions.
• Escalate complex issues with clear communication.
• Support backlog management and operational workflow activities.
• Utilize ERP, Salesforce, and customer portals to manage activities.
• Maintain accurate customer records and transaction updates.
• Follow SOPs and compliance requirements.
• Participate in continuous improvement initiatives and training.
• Promote collaboration and customer focus within the team.
• On-Time Payment coordination with finance where regionally applicable.

Conocimientos

Customer service

Order management

Communication

Problem solving

Multitasking

Team player

Educación

High school diploma

Herramientas

MS Word

MS Excel

MS PowerPoint

Descripción del empleo

Rochester Electronics, LLC in Mexico seeks a Customer Operations Representative to support order execution and deliver a high-quality customer service experience across the order lifecycle. You will administer inquiries, updates, and issue resolution while coordinating with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales to ensure timely and accurate support.

The role emphasizes proactive communication, backlog management, and adherence to SOPs.