Order Entry Specialist EESS

Eaton; Santiago de Querétaro; On-site; MXN 260,000 - 380,000; Full time

Job summary

Eaton is seeking an Order Entry Specialist in Querétaro to coordinate sales orders, ensure on-time delivery, and communicate with customers for issue resolution.

The role supports order processing in SAP/VISTA, tracks performance, and works with sales, finance, and operations to align priorities and respond to client inquiries. Prior ERP/CRM experience and customer-facing communication are valued.

Qualifications

• Bachelor's degree in engineering preferred.
• Minimum of one year of professional experience.
• Intermediate English proficiency.

Responsibilities

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders' acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

Skills

Customer-facing communications

Microsoft Office

Education

Bachelor's degree in Engineering

Tools

CRM

ERP systems

Job description

Eaton's Corporate Sector division is currently seeking a Order Entry Specialist EESS. Add sentence or two about what the business does/manufactures. Example - We are a leader in...

Insert Unique Benefit information (if relevant). Example - Field Service Representative roles offer company car and guaranteed 40-hour paid week.

Job Summary

Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on-time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.

Job Responsibilities

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.


• Assure proper order entry and send orders' acknowledgment to Clients.


• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.


• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).


• Receive sales representative service calls and/or emails to align priorities and to provide status.


• Manages and solves client claims.


• Resolve with accounting shipments discrepancies and credit customer, as applicable.


• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.


• Be proactive in identifying customer requirement problems.


• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).


• Perform other duties as required

Qualifications

• Bachelor's degree in Engineering preferred


• Minimum of one year of professional experience


• Intermediate level of English proficiency


• Experience with CRM and ERP systems preferred


• Experience interacting with customers

Skills

• customer facing - strong communications skills, proficiency with Microsoft Office Tools

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.