Master Data Analyst

Eaton Corporation; Santiago de Querétaro; On-site; MXN 201,000 - 312,000; Full time

Job summary

Eaton Corporation in Mexico seeks a Customer Support Associate to maintain CRM updates (SAP) and handle requests related to modified accounts, sold-to and ship-to settings.

You will review contracts, coordinate with finance on credit requests, and ensure accurate account data while supporting invoice activities and portal maintenance.

Qualifications

• Bachelor degree in administration, commerce or similar field preferred.
• Minimum 1 year of customer interaction/support experience.
• CRM software and SAP knowledge a plus.
• Strong written and verbal communication skills.
• English speaking, reading, listening and writing ability.

Responsibilities

• Maintain CRM updates (SAP) and respond to customer requests.
• Review contract updates and invoicing for preventive maintenance.
• Create and close tickets for modified accounts via Sales Force tool.
• Coordinate with finance to resolve customer credit requests.
• Ensure accurate account data (sold-to/ship-to, ship-to) and block obsolete parts.
• Portal maintenance and support for customer accounts.
• Uphold safety standards and 5S+ daily requirements.

Skills

Communication skills

English proficiency

Education

Bachelor degree in administration, commerce or similar field

Tools

CRM software

SAP

Microsoft Office

Job description

What you'll do:

Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times.

Job responsibilities

• Review contract updates.
• Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustements.
• Review and release invoicing activities for preventive maintenance.
• Update projects individual projects assigned by Functional Manager.
• Create and close tickets for requests related with modified accounts trought Sales Force tool.
• Follow up for service request in regards of new accounts to be set up.
• Able/Unable accounts into CRM (SAP).
• Assure to block obsolete parts reported.
• Ability to constructively manage conflicts and discrepancies towards positive resolution.
• Prioritizing customer demand to assist with improved product flow.
• Work with finance team to resolve customer credit requests.
• Correct assignment for other Divisions request.
• Portal webs maintenance.
• Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications:

Education level required

• Bachelor degree necessary in administration, commerce or similar field is preferred.

Years and area of experience required

• Minimum 1 year customer interaction/support experience.

Skills:

Technical knowledge

• Knowledge of CRM software and SAP is a plus
• Strong knowledge of Microsoft Office (word, excel, email, internet).
• Strong written and verbal communication skills.
• Ability to speak, read, listen an write in English.

Soft skills

• Drive for results.
• Results Oriented
• Customer Service Mindset
• Learn Agility
• Team work.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.