Order Entry & Customer Support Specialist

NAPS Careers; Tijuana; Presencial; MXN 200.000 - 280.000; Jornada completa

Descripción de la vacante

A leading provider of fleet management software solutions is seeking an Order Entry Specialist to manage customer support and handle orders, RMAs, and data accuracy using Salesforce, Oracle, and Netsuite. The ideal candidate will provide exceptional customer service, manage new orders, and ensure accurate information. Proficiency in English and experience with CRM systems are key requirements for this role. An incomplete university education is acceptable, and having a U.S. visa is preferred but not mandatory.

Formación

• Proficient in spoken and written English.
• Experience with CRM systems (Salesforce preferred).
• Knowledge of ERP systems such as Netsuite and Oracle.

Responsabilidades

• Provide exceptional customer service and support.
• Manage new orders and RMAs, ensuring all order information is accurate.
• Review and update customer information in Salesforce.
• Create and manage serial numbers in Oracle.
• Follow up with customers to ensure complete and correct order processing.
• Track sales progress and maintain communication with internal teams.

Conocimientos

Customer service

CRM systems

ERP systems

Communication

Data accuracy

Educación

Incomplete university education

Herramientas

Salesforce

Oracle

Netsuite

Descripción del empleo

A leading provider of fleet management software solutions is seeking an Order Entry Specialist to manage customer support and handle orders, RMAs, and data accuracy using Salesforce, Oracle, and Netsuite. The ideal candidate will provide exceptional customer service, manage new orders, and ensure accurate information. Proficiency in English and experience with CRM systems are key requirements for this role. An incomplete university education is acceptable, and having a U.S. visa is preferred but not mandatory.