Orders & Customer Support Specialist

Qnity

Ciudad de México

On-site

MXN 240,000 - 420,000

Full time

3 days ago

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Job summary

Qnity Electronics in Mexico City is seeking a Customer Service Representative to manage orders and support the order-to-cash process. You will collaborate with Manufacturing, Marketing & Sales, and Supply Chain to ensure exceptional service and accurate order fulfillment.

The role requires English proficiency, experience with Salesforce and SAP OTC, and strong Excel/Power BI skills. This position involves governance of returns, customer relationships, and cross-functional coordination.

Qualifications

Bachelor's degree or equivalent required.
Develop proficiency as a Customer Service Representative.
Proven ability to build and maintain strong customer relationships.
Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
Ability to identify areas for improvement and elevate for change management implementation.
Excellent interpersonal and written communication skills. Strong office skills.
Salesforce.com experience is a plus.
Knowledge of the Order to Cash (OTC) transactions in SAP.
Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
Logistics, operations, or manufacturing experience preferred
Language skills: English at high level is required (oral and written communication).

Responsibilities

Manage customer orders through Customer Service work processes and systems.
Handle all types of customer orders, including indent orders and services invoicing requests.
Supports customers with coordination of returns when required, following Qnity Return Policies.
Maintain a thorough knowledge of the businesses' products, businesses, applications, and service offerings.
Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
Support commercial strategies with Qnity customers across multiple businesses.
Provide backup coverage within Latin America countries.
Responsible for establishing and maintaining relationships with the customers.
Respond to sales team inquiries as: prices, stock, latest sales.